United States Postal Service

2.3
131 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1315 W 17th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1315 W 17th St, Panama City, FL
32405, United States

Hours

Reviews

2.3
131 reviews
5 stars
38
4 stars
4
3 stars
2
2 stars
2
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly from specific clerks like Bill and Shannon.

Delivery Issues

Many customers reported frequent problems with mail and package delivery, including misdelivered items and packages marked as delivered but not received.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, with many stating their calls went unanswered.

Mixed Staff Experiences

While some customers praised friendly and helpful staff, others reported negative interactions, indicating inconsistency in service quality.

Overall Discontent

A significant number of reviews conveyed dissatisfaction with the post office's overall performance, describing it as incompetent and frustrating.
  • DT
    David Touranjoe
    Oct 24, 2025
    5.0
    I love this post office! So nice and friendly! Don’t lean on the plants! Love them there!
  • FF
    Frank Frankson
    Aug 5, 2025
    1.0
    Bill was extremely rude and unprofessional. 100$ to whoever can give me his last name and address.
  • OC
    Orion Cannon
    Aug 5, 2025
    1.0
    I'm filing a formal complaint against the counter clerk named "Bill" He was rude from the start, refused to help me, told me i needed a document from years ago, I stepped to the side finally found it, went back through the line he told me it was too late, that he wont help me. And when I asked to speak with a supervisor he refused, I asked for a phone number to call, he refused, and told me "go cry about it."
  • JF
    Jan Fox
    Jul 31, 2025
    1.0
    Impossible to speak with a postmaster
  • IK
    Ivory Kirkley
    Jun 16, 2025
    5.0
    Genuinely the fastest post office visit I've ever experienced..!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.