United States Postal Service

2.2
192 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1336 Sherman Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1336 Sherman Ave, Panama City, FL
32401, United States

Hours

Reviews

2.2
192 reviews
5 stars
45
4 stars
10
3 stars
4
2 stars
7
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with some employees displaying dismissive behavior.

Package Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the handling of their mail.

Long Wait Times

Customers frequently mentioned long lines and slow service, often with only one employee available to assist.

Communication Problems

Customers struggled to reach the post office by phone, often experiencing disconnections or no response.

Mixed Experiences

While some customers had positive interactions with specific staff members, overall sentiment leaned heavily towards dissatisfaction.
  • EE
    Eric
    Jan 6, 2026
    5.0
    Friendly folks, fast service
  • BM
    Brandi Miller
    Jan 5, 2026
    1.0
    Stupid automated service, can't get to a actual human on the phone
  • CC
    Clutch
    Dec 22, 2025
    1.0
    Watching a dude with sharpie tattoos on his arms ignore customers is like being in the twilight zone
  • SD
    sadies d
    Dec 20, 2025
    1.0
    They should be reported and investigated for the amount of lost(stolen)packages . I ordered clothes from SHEIN . My regular mail was delivered but two of my packages that were also supposed to be delivered never got delivered . And as soon as I call to report it the same day how is it possible they put my mail in my mailbox but kept my packages and marked them as delivered. I was too to wait 24 hrs to see if it still comes . The next day I was supposed to revived my last two packages which would complete the whole order of 4 separate packages but they were never delivered. USPS marked it delivered. I asked my landlord to check cameras and she stated she only saw them put mail in the mail box but they never walked to my door to leave any packages or mybneighbors . I made this a point in my report to usps cuz it’s obvious they stole it and all I was told was they would contact the carrier then 2 days later “sorry weren’t able to locate the packages “ yea cuz your ppl stealing packages and yall don’t ever do anything to get ppls stuff back. That was Christmas items I waited weeks for and now they won’t be getting a gift on time . It’s not fair and someone needs to be fired and thier whole process investigated.
  • SM
    Shamel Mouzon
    Dec 18, 2025
    1.0
    Sent my sister a package with tracking and coverage. The package is now list and consumer affairs is not calling her back. What God is having insurance when you can't use it? Make it make sense!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.