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United States Postal Service

2.2
(195 reviews)

Business Details

1336 Sherman Ave, Panama City, FL
32401, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1336 Sherman Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1336 Sherman Ave, Panama City, FL
32401, United States

Hours

Reviews

2.2
195 reviews
5 stars
46
4 stars
10
3 stars
4
2 stars
7
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, unhelpful staff, and difficulty reaching the post office by phone.

Lost Packages

Numerous reviews mentioned lost or misdelivered packages, leading to frustration and dissatisfaction.

Staff Behavior

Feedback highlighted a mix of friendly and rude staff interactions, with some employees praised for their helpfulness while others were criticized for poor customer service.

Long Wait Times

Many customers experienced long wait times due to understaffing and inefficient service, often leading to frustration.

Inconsistent Experiences

Customer experiences varied widely, with some praising the service while others described it as the worst they had encountered.
  • JJ
    Jay Jd
    Feb 25, 2026
    1.0
    Pretty sad no updates on my package paid extra for over night shipping and still might receive it way later then what I paid for such a rip off for over night shipping
  • KC
    Kathy Ching
    Jan 14, 2026
    1.0
    The service is to slow .
  • EE
    Eric
    Jan 6, 2026
    5.0
    Friendly folks, fast service
  • BM
    Brandi Miller
    Jan 5, 2026
    1.0
    Stupid automated service, can't get to a actual human on the phone
  • SD
    sadies d
    Dec 20, 2025
    1.0
    They should be reported and investigated for the amount of lost(stolen)packages . I ordered clothes from SHEIN . My regular mail was delivered but two of my packages that were also supposed to be delivered never got delivered . And as soon as I call to report it the same day how is it possible they put my mail in my mailbox but kept my packages and marked them as delivered. I was too to wait 24 hrs to see if it still comes . The next day I was supposed to revived my last two packages which would complete the whole order of 4 separate packages but they were never delivered. USPS marked it delivered. I asked my landlord to check cameras and she stated she only saw them put mail in the mail box but they never walked to my door to leave any packages or mybneighbors . I made this a point in my report to usps cuz it’s obvious they stole it and all I was told was they would contact the carrier then 2 days later “sorry weren’t able to locate the packages “ yea cuz your ppl stealing packages and yall don’t ever do anything to get ppls stuff back. That was Christmas items I waited weeks for and now they won’t be getting a gift on time . It’s not fair and someone needs to be fired and thier whole process investigated.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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