The UPS Store

4.4
187 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0521 in Panama City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Panama City Square Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
653 W 23rd St, Panama City, FL
32405, United States

Hours

Reviews

4.4
187 reviews
5 stars
153
4 stars
5
3 stars
3
2 stars
2
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for their friendly, helpful, and professional service, with many customers highlighting individual employees who went above and beyond.

Delivery Issues

Several customers reported problems with delivery times and lack of refunds for delayed shipments, leading to dissatisfaction with the service.

Store Environment

The store is noted for being clean and organized, contributing to a positive customer experience.

Mixed Experiences

While many reviews are positive, there are notable instances of poor service, particularly regarding specific employees and handling of customer complaints.

Efficiency

Customers appreciate the quick service and efficiency of the staff, making their shipping and return processes smooth.
  • JJ
    JP
    5 days ago
    5.0
    Wish I would of got the young man's name that helped me, but he was very patient and helpful. Thank you!
  • VK
    Victoria Kaye
    Nov 9, 2025
    5.0
    Stopped by yesterday to ship out some packages. Our cashier was Ashton. He was professional, courteous, and efficient. He did a great job and had a warm and personal interaction with us. He seems like a great kid and does a great job of personifying his employers' mission of customer service. It was a pleasant experience dealing with Ashton.
  • MP
    Mary Parker
    Nov 6, 2025
    5.0
    I would like to thank Ashely Lopez and Ashley Davis for the outstanding customer service that they provided me. This UPS is very efficient and this store is very organized! Thank you again for the excellent care!
  • RO
    Richard Ogburn
    Oct 10, 2025
    1.0
    Horrible customer service! They take your money for overnight delivery, and don’t deliver because they have experienced flight problems. No offer for a refund, or an offer of how to fix the problem. Just sarcastic young people who refuse to accept responsibility . DON’T TRUST THESE PEOPLE WITH YOUR MONEY OR VALUABLE DOCUMENTS!
  • TJ
    Tshomba Johnson
    Sep 20, 2025
    5.0
    Ashely the notary was awesome! Great customer support in this Location!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the business hours of The UPS Store in Panama City?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and Sunday from 11:00 AM to 4:00 PM. Hours may vary on holidays.