United States Postal Service

1.8
444 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 420 Churchwell Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
420 Churchwell Dr, Panama City Beach, FL
32407, United States

Hours

Reviews

1.8
444 reviews
5 stars
70
4 stars
14
3 stars
6
2 stars
17
1 star
337

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported lost or misdelivered packages, with many stating that items were marked as delivered but never received.

Customer Service

Feedback indicates a lack of helpfulness and professionalism among staff, with many customers expressing frustration over unresponsive service and rude employees.

Long Wait Times

Customers frequently mentioned excessively long wait times at the post office, often with only one employee available to assist a large number of patrons.

Understaffing

Many reviews highlighted that the location is consistently understaffed, leading to poor service and delays.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members who provided helpful service.
  • FF
    FIGO
    3 days ago
    1.0
    Summited a transfer service application online, I got the confirmation number, but when I got to this place they didn't even take a look at it to see the status. They just made me to fill out another application. It means their online applications is loosing time. Than why they have it. Not sense.
  • NM
    Nolia Mitchell
    Nov 13, 2025
    1.0
    Didn’t have change for a $20, package dropper always broken, QR scanner broken, all that after waiting in line for 20 minutes behind 3 people because they didn’t have change for anybody. Guy waiting at desk the entire time we were there with nobody helping him or saying anything. Worker was rude to other worker but both nice to us lol. No thank you!
  • SO
    Sandra Olson
    Nov 6, 2025
    1.0
    1 employee and 0 customer service at this location.
  • BC
    Bella Clark
    Oct 15, 2025
    1.0
    I ordered a package on Oct. 3rd and it was suppose to be delivered to my house yesterday Oct 14. They never delivered it and said that I requested for it to be picked up at the USPS (which is a absolute nightmare- I wouldn’t wish it on my worst enemy to have to go in there). I also have a ring camera so they never even came by to attempt to deliver it. You can’t get anyone on the phone for help either. Please someone save this business for better service!
  • SK
    Shannon Kirby
    Oct 14, 2025
    1.0
    Once again, mailed birthday card two weeks ago to Colorado and still hasn’t been received. It is almost comical how bad this post office is.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.