United States Postal Service

1.8
454 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 420 Churchwell Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
420 Churchwell Dr, Panama City Beach, FL
32407, United States

Hours

Reviews

1.8
454 reviews
5 stars
70
4 stars
15
3 stars
6
2 stars
17
1 star
346

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to insufficient staff, often with only one employee available to assist a large number of customers.

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude or unhelpful, and a lack of accountability for lost packages.

Package Handling

Numerous complaints were made about packages being lost, misdelivered, or not scanned properly, leading to significant frustration among customers.

Operational Inefficiency

Customers noted that the postal office operations were disorganized, with broken kiosks and a lack of timely service, especially during peak times.
  • KC
    Karina Corona
    Dec 30, 2025
    1.0
    They was so unhelpful and I have proof of my paquege and they didn’t giveit to me because the name on the box was my daughter, I can’t believe make 35min on line for nothing.
  • MS
    Melissa Savino
    Dec 30, 2025
    1.0
    Be prepared to wait for an eternity. They have multiple people working but only poor guy at the counter.
  • IT
    Ilkhomzhon Tursunov
    Dec 27, 2025
    1.0
    The drop-off box has been out of order for a long time. No one is planning to repair it. Especially during the holidays, there should be a lot of packages.
  • CE
    Christian Eades
    Dec 24, 2025
    1.0
    It’s Christmas Eve, just greeted the supervisor with Merry Christmas and she responded with “mm hm.” Time to put the word customer back in customer service here.
  • RT
    Ryan L. Terry
    Dec 9, 2025
    1.0
    This PO is in need of some serious overhaul of its operations and staff. The staff and operations conducted move more sluggishly than an antiquated piece of machinery. Underscoring the inconvenience and efficiency factors—one person working the counter at any given time is inexcusable. Particularly, during peak times of day and seasons.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.