The UPS Store

3.6
138 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5856 in Panama City Beach offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On Panama City Beach Parkway In Nautilus Station Shopping Center By Carrabba's Restaurant.

Details

  • DeliveryNot available

Location

The UPS Store
13800 Panama City Beach Pkwy, Panama City Beach, FL
32407, United States

Hours

Reviews

3.6
138 reviews
5 stars
83
4 stars
5
3 stars
2
2 stars
3
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unhelpful interactions.

Efficiency

Many customers appreciate the quick and efficient service, although some express frustration with long wait times and complicated processes.

Staff Knowledge

While some employees are noted for their helpfulness and expertise, others are criticized for a lack of knowledge and poor problem-solving skills.

Store Policies

Customers have raised concerns about strict store policies that seem to prioritize rules over customer satisfaction, leading to negative experiences.

Overall Experience

The store has a mix of positive and negative reviews, with some customers expressing loyalty and satisfaction, while others vow to avoid the location due to poor service.
  • PJ
    Paige Johnston
    4 days ago
    4.0
    Service provided was great. Good Luck to the new hire.
  • MC
    Mandy Carter
    Nov 4, 2025
    5.0
    I'm so thankful for the people at this store! They saved my day by going above and beyond. I wish that I could remember the names of the people who helped me because they seriously saved a life. I'm not being hyperbolic. They did. I took a chance and ordered a new pet from an online source, and paid for overnight shipping. I received an email from the seller suggesting that I call the UPS 1-800 number to schedule a pick up. They outsource their calls to international answering centers, and the gentlemen that I spoke with advised me that they could not arrange for me to pick up my package from a store, but he assured me that I could live track my package. This was not at all the case. I was in a panic trying to find out how I could possibly make sure my creature was safe. And they absolutely handled it. They got me my pet safe and sound, and put my mind at ease. Thank you guys so much!
  • TH
    Teresa Herring
    Oct 28, 2025
    5.0
    Was a great feeling send my package wasn't worried about it getting to its destination because Bill there helped me and got it gone! Gave me confidence that it would get there.
  • JK
    John Kirk
    Oct 5, 2025
    1.0
    Extremely not customer friendly could not get through to the first customer service agent. Asked for a Manager and employee could not even articulate or get a manager finally just left the store
  • NW
    Nikki Weymer
    Sep 12, 2025
    5.0
    The staff at this store has been great. I ship both work-related packages and personal and this store is one of the beat ones I've gone to.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5856 in Panama City Beach offer?

The UPS Store #5856 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Where is The UPS Store #5856 located in Panama City Beach?

It is located at 13800 Panama City Beach Parkway, in the Nautilus Station Shopping Center by Carrabba's Restaurant.