The UPS Store

3.6
143 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5856 in Panama City Beach offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On Panama City Beach Parkway In Nautilus Station Shopping Center By Carrabba's Restaurant.

Details

  • DeliveryNot available

Location

The UPS Store
13800 Panama City Beach Pkwy, Panama City Beach, FL
32407, United States

Hours

Reviews

3.6
143 reviews
5 stars
87
4 stars
5
3 stars
2
2 stars
3
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for rudeness and unhelpfulness.

Shipping Issues

Several customers reported problems with shipping, including damaged packages and delays, leading to dissatisfaction with the service.

Staff Performance

While many reviews highlight the competence and friendliness of certain staff members, there are notable complaints about specific employees being rude or dismissive.

Store Environment

The store is generally described as busy but clean, with some customers appreciating the efficiency despite occasional long wait times.
  • MR
    Mary Rieke
    4 days ago
    5.0
    Bill is an awesome guy!!! He was so patient with me !!! He figured out how to send my new Health Care Directives to the printer. Also, Jeff and Kelton were kind also!!! Everyone there is professional and supportive!!! This is the best UPS store I have ever been to!!!
  • WT
    William Trusnovic
    Dec 25, 2025
    1.0
    I presented to mail a very small bonsai tree in a nice ceramic pot. I explained to the gentleman that I required a large amount of packing including packing peanuts. He never explained to me that the store no longer uses those. I also asked that the box be marked the correct way as far as being upright. None of that was accomplished. There was one tape that said fragile and one piece of small bubble wrap. I spent over $200 to mail it overnight and when it arrived It was completely destroyed. The plot was broken at least nine or 10 pieces. The pot was also laying on its side with no arrows showing this way to be upright. When I returned to file a claim, I met with someone who was extremely smug, flippant and arrogant stating “it doesn’t matter, even if it falls off a four story building.“ He was referring to the fact that they would refuse to guarantee the integrity of the package. I would sincerely recommend never mailing anything remotely fragile from the store as the personnel seemed to have an attitude problem about protecting something to be sent
  • KR
    Kristina Rapp
    Dec 20, 2025
    5.0
    Quick and easy, plus great service!
  • GR
    Greg Reed
    Dec 9, 2025
    5.0
    The place was extremely busy and yet everybody there was friendly. Bill waited on me and he was awesome! Thanks Bill!
  • JB
    Jane Baldwin
    Dec 4, 2025
    5.0
    Keith was awesome. Kind, friendly & patient. Thanks, buddy.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5856 in Panama City Beach offer?

The UPS Store #5856 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Where is The UPS Store #5856 located in Panama City Beach?

It is located at 13800 Panama City Beach Parkway, in the Nautilus Station Shopping Center by Carrabba's Restaurant.