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The UPS Store #5856 in Panama City Beach offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On Panama City Beach Parkway In Nautilus Station Shopping Center By Carrabba's Restaurant.
Details
DeliveryNot available
Location
The UPS Store
13800 Panama City Beach Pkwy, Panama City Beach, FL
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for rudeness and unhelpfulness.
Shipping Issues
Several customers reported problems with shipping, including damaged packages and delays, leading to dissatisfaction with the service.
Staff Performance
While many reviews highlight the competence and friendliness of certain staff members, there are notable complaints about specific employees being rude or dismissive.
Store Environment
The store is generally described as busy but clean, with some customers appreciating the efficiency despite occasional long wait times.
MR
Mary Rieke
4 days ago
5.0
Bill is an awesome guy!!! He was so patient with me !!! He figured out how to send my new Health Care Directives to the printer.
Also, Jeff and Kelton were kind also!!!
Everyone there is professional and supportive!!!
This is the best UPS store I have ever been to!!!
WT
William Trusnovic
Dec 25, 2025
1.0
I presented to mail a very small bonsai tree in a nice ceramic pot. I explained to the gentleman that I required a large amount of packing including packing peanuts. He never explained to me that the store no longer uses those. I also asked that the box be marked the correct way as far as being upright. None of that was accomplished. There was one tape that said fragile and one piece of small bubble wrap. I spent over $200 to mail it overnight and when it arrived It was completely destroyed. The plot was broken at least nine or 10 pieces. The pot was also laying on its side with no arrows showing this way to be upright. When I returned to file a claim, I met with someone who was extremely smug, flippant and arrogant stating “it doesn’t matter, even if it falls off a four story building.“ He was referring to the fact that they would refuse to guarantee the integrity of the package. I would sincerely recommend never mailing anything remotely fragile from the store as the personnel seemed to have an attitude problem about protecting something to be sent
KR
Kristina Rapp
Dec 20, 2025
5.0
Quick and easy, plus great service!
GR
Greg Reed
Dec 9, 2025
5.0
The place was extremely busy and yet everybody there was friendly. Bill waited on me and he was awesome! Thanks Bill!
JB
Jane Baldwin
Dec 4, 2025
5.0
Keith was awesome. Kind, friendly & patient. Thanks, buddy.
What services does The UPS Store #5856 in Panama City Beach offer?
The UPS Store #5856 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
Where is The UPS Store #5856 located in Panama City Beach?
It is located at 13800 Panama City Beach Parkway, in the Nautilus Station Shopping Center by Carrabba's Restaurant.
What are the operating hours of The UPS Store #5856?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sundays.
Is The UPS Store #5856 open on holidays?
The store is closed on several holidays such as November 27, December 25, December 31, January 1, and January 19 but open with regular hours on some like November 11 and November 28.
What payment options are accepted at The UPS Store #5856?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #5856 offer mailbox rental services?
Yes, mailbox rental and mailbox services are available at this location.
Can I get notary services at The UPS Store #5856?
Yes, notary services are provided at this location.
What nearby restaurants can I visit before or after my appointment at The UPS Store?
You can visit Carrabba's Italian Grill, The Pancakery of PCB, Shan Kishi (a Japanese restaurant), and Beef O Bradys, all close to the store.
Are there any nearby insurance agencies near The UPS Store #5856?
Yes, Jessica Lyng: Allstate Insurance and Jeff Ard: Allstate Insurance are nearby if you need insurance services.
What local businesses are around The UPS Store #5856 that can be useful for small business owners?
Nearby businesses include Designs by Denise for gifts and jewelry, Shred Nations for shredding needs, and South Oak Title & Closing for real estate services.