The UPS Store

4.1
193 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5558 in Palmetto offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across The Street From Publix And One Block North @ 8th Ave W & 12th St W.

Details

  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
1180 8th Ave W, Palmetto, FL
34221, United States

Hours

Reviews

4.1
193 reviews
5 stars
143
4 stars
9
3 stars
1
2 stars
2
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with several specific mentions of employees going above and beyond.

Efficiency

Customers frequently noted the quick service and minimal wait times, highlighting the store's ability to handle busy periods effectively.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and inconsistent service, particularly regarding Amazon returns.

Convenience

The store's location and services, including Amazon drop-offs, were appreciated for their convenience, although some customers expressed frustration with self-service kiosks.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, including unexpected fees and high costs for services.
  • KF
    Kyle F
    Nov 14, 2025
    1.0
    Come here at least 2 to 3 times a week to do shipments and Amazon returns and I can assure you I will never come back after the experience I had with an associate for an Amazon customer packed package that he informed me needed to be filled with either packing peanuts or paper (Which is utterly false and not required by Amazon or UPS for that matter) and then said it would be costing $8. I then said, forget it I’ll take it to a different location to which the associate Rudely responded and said it’s policy they will make you do the same which again is utterly false. The owner of the store should have a thorough conversation with his associates to inform them the standard procedure for all Amazon returns and customer Pac return returns and how to be polite to customers.
  • SB
    Susan Brady
    Oct 13, 2025
    5.0
    Very helpful nice group of guys.
  • BR
    Brad Rediker
    Sep 20, 2025
    5.0
    Staff is friendly and knowledgeable. Also helped me get shipping cost back on Amazon order I was returning.
  • SA
    Sharla Ali
    Sep 18, 2025
    5.0
    Fast and friendly service
  • SD
    Shelly Dorman
    Sep 10, 2025
    5.0
    This store and the Associates are very efficient and helpful in getting your package in the store and sent. Thank You! P.S I was sending back a air conditioner that did not fit in my window.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:30 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Palmetto offer?

The UPS Store #5558 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.