The UPS Store

4.1
195 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5558 in Palmetto offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across The Street From Publix And One Block North @ 8th Ave W & 12th St W.

Details

  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
1180 8th Ave W, Palmetto, FL
34221, United States

Hours

Reviews

4.1
195 reviews
5 stars
145
4 stars
9
3 stars
1
2 stars
2
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported rude behavior from certain associates.

Efficiency

The store is noted for its quick service and efficiency, with many customers appreciating the fast processing of shipments and returns.

Self-Service Kiosks

While some customers enjoy the convenience of self-service kiosks, others feel that they detract from personal customer service.

Mixed Experiences

There are mixed reviews regarding the handling of Amazon returns, with some customers expressing frustration over policies and staff responses.
  • KF
    Karen Furman
    Dec 20, 2025
    5.0
    The store was easy to get in and out, a staff was friendly, helpful and knowledgeable.
  • DT
    Dona Turgeon
    Dec 11, 2025
    5.0
    I love the kiosks, 2 in this store. If I do need to go to counter, the people have always been knowledgeable and polite. Fast service. This location is great for me too.
  • KF
    Kyle F
    Nov 14, 2025
    1.0
    Come here at least 2 to 3 times a week to do shipments and Amazon returns and I can assure you I will never come back after the experience I had with an associate for an Amazon customer packed package that he informed me needed to be filled with either packing peanuts or paper (Which is utterly false and not required by Amazon or UPS for that matter) and then said it would be costing $8. I then said, forget it I’ll take it to a different location to which the associate Rudely responded and said it’s policy they will make you do the same which again is utterly false. The owner of the store should have a thorough conversation with his associates to inform them the standard procedure for all Amazon returns and customer Pac return returns and how to be polite to customers.
  • SB
    Susan Brady
    Oct 13, 2025
    5.0
    Very helpful nice group of guys.
  • BR
    Brad Rediker
    Sep 20, 2025
    5.0
    Staff is friendly and knowledgeable. Also helped me get shipping cost back on Amazon order I was returning.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:30 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Palmetto offer?

The UPS Store #5558 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.