The UPS Store

Reviews

• HR

  Heather Rose

  1 day ago
  1.0
  Why is the email for copy and print services online different from the one the store actually needs to make prints/copies.? I sent everything I needed printed the night before to the email online. When I got in store yesterday the older gentleman working frustrated said he does not have access to that email. That I need to send it to a Gmail account they have in store. Please don’t offer copy and print services if your team is too busy or doesn’t want to do them: i would of sent it to a different email but the team their did not seem interested in helping me out. I just wasted my morning trying the UPS store to drive further to a Fed ex store to take care of my print job.
• JK

  Jackie Knapp

  6 days ago
  1.0
  Sad to see such unhappy, unfriendly employees… no customer service, just going through the motions…
• AJ

  Aaron Jones

  Apr 25, 2026
  5.0
  Dona and the staff very professional
• FS

  Feletia Shinstine

  Mar 24, 2026
  1.0
  If I could leave zero stars I would. I had a very frustrating and disappointing experience at the UPS location in Palm Coast, FL today, and I feel compelled to share just how poor the customer service was. I walked in simply to ship a package. I approached the counter, provided my shipping information, and the employee began processing everything. When she asked for my address, I clearly spelled it out. However, when I reviewed the information on the screen, I noticed it was spelled incorrectly. I politely tried to correct it, carefully pronouncing and spelling it again, only to be told by the employee that I was saying my own street name incorrectly. That level of dismissiveness was both shocking and disrespectful. At that point, I just wanted to finish the transaction and leave, so I asked her to move forward. Throughout the entire interaction, she had a noticeable attitude and seemed uninterested in providing even basic customer service. Then, instead of resolving the situation professionally, she walked to the back and loudly stated she was not going to deal with me. I waited, expecting a manager or someone more professional to step in and handle the situation appropriately. Eventually, a young man came to the counter. Not only did he fail to apologize for the employee’s behavior, but he didn’t even acknowledge what had just happened. He simply continued the transaction as if nothing was wrong. At that point, it was clear that addressing the issue would go nowhere. If that individual was a supervisor or manager, it’s no surprise the employee felt comfortable acting the way she did. There is clearly a lack of accountability and customer service standards at this location. Overall, this experience showed a complete lack of professionalism, respect, and basic customer care. I would strongly caution others before choosing to use this UPS location.
• MJ

  Maxim Jouravlev

  Mar 21, 2026
  5.0
  Went in to do my Amazon returns. Store had a great vibe. Easy to print labels, the only label I didn't print I was helped by a very nice associate who explained everything and made my transaction simple. Thank you