United States Postal Service

2.6
209 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2 Pine Cone Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2 Pine Cone Dr, Palm Coast, FL
32137, United States

Hours

Reviews

2.6
209 reviews
5 stars
71
4 stars
11
3 stars
5
2 stars
5
1 star
117

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported frequent misdelivery of mail and packages, with many experiencing lost or delayed items.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude interactions and poor responsiveness.

Efficiency

Customers noted long wait times and slow service, particularly during busy periods, although some mentioned improvements in efficiency.

Communication Problems

Many reviews highlighted difficulties in reaching customer service by phone, with reports of calls going unanswered or being abruptly disconnected.
  • JM
    Judith Martinez
    Dec 30, 2025
    1.0
    MOST of the time my mail is delivered to my neighbor next door, my house is already 1 year old and they keep ignoring it. Very bad service, is why people is going with other companies
  • MM
    Margaret MMG
    Dec 30, 2025
    1.0
    7 folks in line and one attendant. Slow as molasses
  • MM
    Margarete M
    Dec 27, 2025
    1.0
    Sent out a certified letter through the post office in Palm Coast on the 9th of December... It was to a local shop only 5 minutes away... By December 10th they had shipped it to lake Mary, that same day it was shipped out to Orlando, then on the 11th it arrived back at lake Mary... On the 12th the postman marked the building " vacant "... The building is not vacant, they do have very dark glass on the windows but they also have a mailbox right in front.... On the 14th it arrived in fort Myers!!!! On the 17th it finally left fort Myers.. on the 21st it was in transit LOL to who knows where.... And this service cost me $11.17 !!!!!???? And I have no idea where my certified letter is that was extremely important to be delivered.... The post office had absolutely an unmotionless response.... And no answers.... And they wonder why they are going out of business, I can tell them why.
  • FV
    Fernanda Velanzuela
    Dec 16, 2025
    1.0
    The carrier is screening up so much delivering mail to wrong address, I filled a complaint and that same day that complaint was in my mailbox, instead of going to the manager was given to the carrier to deliver to me, 🤦‍♀️
  • CP
    cindy prater
    Dec 6, 2025
    1.0
    Mail carrier over stuffed our mailbox and busted the lock. Response from Mr Estes indicated it would be repaired, however it’s been weeks and no response. In addition, several pieces of mail/packages are FREQUENTLY delivered to the wrong address. Also, carrier documents sensitive packages have been signed for, when they’ve been shoved in the box!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.