United States Postal Service

2.2
334 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3330 Fairchild Gardens Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3330 Fairchild Gardens Ave, Palm Beach Gardens, FL
33410, United States

Hours

Reviews

2.2
334 reviews
5 stars
83
4 stars
15
3 stars
10
2 stars
13
1 star
213

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported long wait times due to understaffing, with only one employee available during peak hours.

Customer Service

While some staff members received praise for their helpfulness, others were described as rude and dismissive, leading to a mixed customer service experience.

Appointment Management

Numerous complaints were made about the mismanagement of passport appointments, including cancellations and incorrect information regarding walk-in services.

Delivery Problems

Customers expressed frustration over lost packages and misdelivered mail, indicating significant issues with the postal delivery service.
  • AM
    Andreana Marra McCabe
    Jan 2, 2026
    5.0
    A special shout-out to Stacy at the Palm Beach Gardens branch as she went above and beyond to help me. Stood in line only to find out the EBIS finger print system was down. Stacy made numerous calls to ensure the Royal Palm Beach branch EBIS system was up-and-running before I traveled 30 minutes to get there, and informed another Stacy at this particular branch that I was on my way. Thank you, Stacy, for caring, doing a great job helping this customer!
  • TE
    Tammy Eyre
    Dec 30, 2025
    5.0
    Always kind and informative. Clerk 66. My favorite.
  • AC
    Aron Christiansen
    Dec 27, 2025
    5.0
    I have the best mailman that delivers to Eagleton inside PGA National. He is the hardest working mailman and his charismatic personality goes a long ways.
  • GP
    George Parisi
    Dec 11, 2025
    1.0
    always a long line. not enough workers at the counter
  • HB
    Haley Barac
    Nov 20, 2025
    1.0
    Literally the worst experience ever!!! Had me wait in a 7 person line for over 25 minutes to then tell me everyone had called out and they have to now cancel all appointments for the day but I took off work, and planned my day around this appointment for them to cancel it on the spot after waiting! So ridiculous!!!! Do not come here!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.