Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4078 in Pace offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Directly Across From Pace Super Wal-Mart By Hancock Bank.
Details
- DeliveryNot available
Location
Hours
Reviews
4.3
141 reviews
5 stars
113
4 stars
5
3 stars2
2 stars1
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Emily, Brenda, and Angie providing exceptional service.
Inconsistency
Several reviews highlighted inconsistency in service quality, with some customers experiencing rude behavior from certain employees, leading to a 'hit or miss' reputation.
Efficiency
Many customers appreciated the quick and efficient service, noting that lines moved quickly and tasks were handled promptly.
Cleanliness
The store was frequently described as clean and well-maintained, contributing positively to the customer experience.
Refund Issues
There were complaints regarding refund policies and communication, particularly related to shipping guarantees and customer expectations.
- DRDaniel Rolfe3 days ago5.0Kai was wonderful and made this experience painless. I’ll be back.
- PSPreston SnowJan 5, 20265.0Never had a bad experience here.
- RARhonda AndersonDec 18, 20255.0Dry helpful whether mailing, returning or help with photos
- CBChristine BurtonNov 4, 20255.0I stopped by The UPS Store today to return several Amazon packages — over 30 in total! I used the self check-in to avoid holding up other customers, but one of my receipts didn’t print. Emily came over right away and went through all my packages to find the one I was missing. She was so kind, patient, and professional the entire time. Every time I visit, Emily is there with a smile, always willing to help, even when it’s busy. She truly enjoys her job and makes every visit a pleasant experience. Thank you, Emily — you’re a breath of fresh air and a great example of excellent customer service!
- KWkatrina WilkersonOct 27, 20251.0I came in October 22nd 2025 and purchased an overnight delivery for an envelope which was 55.89.There were two options ups and usps. The ups was sixty dollars and some change, and the usps was fifty five dollars and some change since there wasn't a difference told to me by the employee Justin, I went with the cheaper one and saved five dollars. Well, the difference is, they don't guarantee u s p s, so my package didn't arrive until three days later, and the owner, Angie will not refund me. When I purchased the service, I asked what's the difference and I asked if I need to buy insurance to cover my envelope and everything the employee never told me that there was no guarantee. The whole purpose of purchasing and spending fifty five dollars for overnight is to get overnight, not three days. If the employee had just told me that they can only guarantee their packages for UPS, and it was sixty dollars.I would have gladly paid the extra five dollars to have my envelope delivered in twenty four hours like I thought I was paying for. She is robbing people and not giving them their money back when something like this happens, which is completely unacceptable And wrong. I called u s p s and they said that she is required to give me a refund.Not the post office because I purchased through a third party. If I had purchased through the post office I could have gotten a refund.Help me make sense of this madness.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #4078 in Pace offer?
The UPS Store #4078 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #4078 located?
It is located at 4960 Hwy 90, Pace, FL 32571, directly across from Pace Super Wal-Mart by Hancock Bank.
What are the operating hours of The UPS Store in Pace?
Monday to Friday, 8:00 AM to 6:30 PM; Saturday, 9:00 AM to 3:00 PM; closed on Sundays and certain public holidays.
What payment options are accepted at The UPS Store #4078?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Is there a way to contact The UPS Store #4078 via phone or email?
Yes, you can call at +1 850-995-0666 or email at store4078@theupsstore.com.
Does The UPS Store in Pace provide mailbox rentals?
Yes, mailbox services are available for all your mail and package needs.
Are there any nearby places to visit before or after using The UPS Store services?
You can visit Pace Super Wal-Mart, located directly across the street, or stop by Hancock Bank nearby for banking needs.
What nearby beauty and spa options are available around The UPS Store?
Bel Fanm & Co, Doo’s By Dillon, Hair By Maria Avila, and The Hair Suite are all nearby beauty and spa salons you might consider visiting.
Is there a wellness center close to The UPS Store for health and naturopathic needs?
Yes, the Pace Wellness Center nearby offers health food, naturopathic, and holistic spa services.
How can nearby amenities like Hancock Whitney ATM assist customers visiting The UPS Store?
Hancock Whitney ATM nearby provides convenient access to cash for your transactions or purchases at The UPS Store.