The UPS Store

Reviews

• VI

  Volodymyr Ivashko

  Mar 18, 2026
  5.0
  Nice and clean place
• JM

  Jorge Matos

  Feb 6, 2026
  1.0
  On January 31, 2026, I brought two boxes to return to Amazon. The employee who assisted me asked for the QR code for only one box, even though I had two. He scanned one, and while I was looking for the second product’s QR code on the Amazon website to complete the return, he quickly brought me a printed receipt before scanning the QR code for the second box. I immediately asked, “Wait, aren’t you going to scan the second QR code?” and he said, “It’s already taken care of,” while handing me the printed receipt. I knew something was wrong because it didn’t make sense. I left confused, but I still gave him the benefit of the doubt, thinking I might be mistaken since they do this all the time. Long story short: the box that was scanned was refunded. The box for which he gave me only a printed receipt is now stuck somewhere, and I cannot get my refund because the system says it was only a “drop-off.” Today I came here for the third time during my lunch break, and they told me that it’s Amazon’s fault and that I need to call, send messages, and so on — a lot of excuses, and no one solves anything. Finally, after the third visit, they took some kind of number and said they would see what they can do. Please stop asking for forgiveness and giving excuses, and actually fix the problems and stress that you yourselves caused.
• LP

  Laura Pastore

  Feb 1, 2026
  5.0
  Thank you Alexis for your patience with my return. Amazing customer service! And…. Great hours
• YM

  Yeison Molina

  Jan 3, 2026
  5.0
  Rapida atención
• SH

  Sherri Holloway

  Dec 10, 2025
  5.0
  It is close by and they were very helpful.

Frequently Asked Questions About The UPS Store