The UPS Store

Reviews

• JR

  Jeanette Rojas Realtor

  Apr 5, 2026
  5.0
  I’d like to highlight the excellent customer service provided by Janice S., an employee at this location. She was very kind, attentive, and truly dedicated to her work. I visited the store to send some documents and asked her about a package I had previously sent but didn’t have any information on. She took the time to look into it and provided me with a clear explanation of the issue. I was very satisfied with her service—she was pleasant, professional, and genuinely attentive to customers. Thank you for such a great experience at this UPS Store. I highly recommend their services. Jeanette Rojas
• FM

  Firdavs M

  Mar 29, 2026
  5.0
  Quick and easy experience. Staff was helpful and got everything handled fast. No complaints, would come back
• JJ

  Jalen

  Mar 13, 2026
  5.0
  I had an issue with a package that I shipped with UPS and let me tell you, Gaby is one of the most helpful people I’ve came across. Customer Service representative in the UPS store in Orlando, Florida Gaby was very helpful and professional. She assisted me two separate times and each time she displayed outstanding customer service. Patience, kindness, respect and professionalism the whole time. The other associates in the store were friendly and as I observed their interaction with other customers they were great as well. Gaby is definitely an asset to your company and should be well recognized for her outstanding customer service. This is a great team working in the Orlando store!!!
• NN

  Natasha

  Mar 5, 2026
  1.0
  Terrible experience two women working. I had my two children with me one who needs to be carried and I’m also 6 months pregnant. no one offered to help with my returns I had about 6. I was just told to use the computer and do it myself. Mind you no one was busy and I clearly needed help. Terrible staff terrible experience. Go to a different location this one is disappointing. Wish I could give 0 stars
• SS

  Sharon Smith

  Mar 2, 2026
  5.0
  I want deeply Thank Faira the Representative at this store . I had just lost my job and couple months after evicted due to loosing my job so this three month service helped tremendously for Mail Service. I forward my mail from post office but no mail came to this store from postal service but one company which I forwarded was DCF . I was homeless I received the mail from government that I can buy food and I received the notice through this UPS store Mail , where the post office didn’t help . Even though my service was up the representative was still calling me to let me no of my service which is great customer service. I will always use this UPS store when moving or relocating your just awesome and on point I don’t have to worry about getting my mail even if it’s temporarily. Thank You

Frequently Asked Questions About The UPS Store