RXO

Reviews

• KG

  Kristyn Gorton

  Mar 19, 2026
  1.0
  My experience was beyond words, but I’ll try. Today, I contacted Lowe’s to follow up about a missing delivery for which an RXO driver, Daniel, had forged my “signature” (see photo) and provided a “delivery photo” of the appliance in a warehouse somewhere. Lowe’s ensured me that they’d confirmed the appliance was not delivered to me, and that my refund was on the way. They indicated they had already sent a refund request to RXO, but I soon received another call from RXO to harass me about the delivery location. I have no idea what warehouse is pictured in the delivery photo, so I told the rep that I had no other information about the missing delivery or pictured location and inquired about my refund. The RXO rep said she’d continue the investigation by talking to their team. About 25 minutes later, a delivery driver in an unmarked van drove onto my private road, through a locked gate that requires permission to enter, parked behind my car, stormed across my front yard while recording my home, and OPENED MY FRONT DOOR with a camera pointed at my face. Only after he was in my home, on my personal property, did he exclaim he was “with Lowe’s.” I yelled at him to leave about fifteen times, told him he did not have permission to be here, that it was a private road, and that I had no prior notice of his visit. He continued to photograph/record me and my home and refused to leave the property until I told him I was calling the police. The police arrived after he’d left the neighborhood, and were thus unable to identify or apprehend him. I filed a police report and am obtaining security camera footage in order to positively identify the driver, whom I suspect to be Daniel, the driver responsible for the original missing shipment and forged signature. Trespassing, recording me on my own property without permission, and refusing to leave when instructed are beyond bad service, they’re obviously illegal. Whether this driver was told to come to my property by RXO or whether he did so on his own accord using RXO customer information, is equally disturbing and I am frankly left in shock and fear of further trespass. Lowe’s is saying RXO has to refund me, but I’m honestly scared to contact them considering their mob-like “investigation” tactics.

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