United States Postal Service

2.2
409 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1701 W Wetherbee Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1701 W Wetherbee Rd, Orlando, FL
32837, United States

Hours

Reviews

2.2
409 reviews
5 stars
94
4 stars
21
3 stars
13
2 stars
18
1 star
263

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism and care.

Long Wait Times

Consistent complaints about excessively long lines and slow service, often with only one or two employees working during peak hours.

Facility Conditions

The post office is described as dirty and poorly maintained, with issues such as broken air conditioning and a lack of basic supplies.

Lost Packages

Multiple reviews mention lost packages and poor handling of mail, leading to frustration among customers.
  • CS
    carlos sanchez
    1 day ago
    1.0
    Siempre hay fila por favor mejoren el servicio. Por eso muchas personas prefieren UPS.
  • AA
    Alex ANTUNA
    5 days ago
    1.0
    Making a call to make an appointment for my passport it was so impossible so I give you one star because the communication talking in the phone to talk to a representative. It was so impossible. They get me aggravated. I’m so sorry guys.
  • MM
    milk
    Jan 3, 2026
    3.0
    While the window staff is very friendly and helpful, when you finally arrive at the window, the lines for service are always very long. Also, the new drop boxes with the tiny slit to slide mail through is a horrible replacement from the old drop boxes. Literally impossible to get close enough to the box with a vehicle, to drop the mail off.
  • MB
    Matt B
    Dec 12, 2025
    5.0
    I agree with others that the wait time is long here but I had a great experience thanks to Vivian! She was incredibly friendly, patient, and went out of her way to help me with everything I needed. She explained my options clearly, made sure I got the best and most affordable service, and handled everything with a smile. It’s rare to find customer service that feels this genuine. Vivian truly made my day, and I’m grateful for her professionalism and kindness. Thank you Vivian!
  • GE
    German Elcano
    Dec 11, 2025
    1.0
    UNA MALEDUCADA TOTAL LA SEÑORA QUE ATIENDE AL PÚBLICO;NI GANAS DE ATENDER Y ENCIMA CUANDO LE PREGUNTE SOBRE ALGO QUE DEBÍA ESCRIBIR EN LA ENCOMIENDA QUE DEBÍA ENVIAR ME CONTESTÓ CON MUY MALA CARA Y DE FORMA TOTALMENTE GROSERA…MUY MALEDUCADA UNA DE LAS SEÑORAS QUE HABLA EN ESPAÑOL

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.