United States Postal Service

2.6
191 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1801 N Econlockhatchee Trl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1801 N Econlockhatchee Trl, Orlando, FL
32817, United States

Hours

Reviews

2.6
191 reviews
5 stars
64
4 stars
11
3 stars
6
2 stars
7
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude and unprofessional.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the lack of accountability and resolution.

Wait Times

Customers frequently mention long wait times and understaffing, leading to dissatisfaction with service speed.

Facility Issues

The post office is criticized for being outdated, with inadequate facilities and poor organization, contributing to a negative customer experience.
  • IC
    Ildefonso Camargo
    Dec 6, 2025
    5.0
    Good and fast attention. Thanks!
  • MG
    Melisa Garcia
    Nov 21, 2025
    1.0
    Terrible customer service. The staff there were rude and rude, constantly giving me the runaround when I didn't understand them. I will definitely avoid this office again.
  • LA
    Lyn Aviles
    Sep 13, 2025
    1.0
    This post office employees and mail workers are Steeling packages. Everybody File an Online Complaint to the office of Inspector General with all your information so that this issue can be investigated and ended.
  • FV
    Frank Vassell
    Aug 13, 2025
    1.0
    Help needed for air-conditioning, please, for sake of employees. Customers don't spend much time in the agency, so we are not too impacted. Still mailing as much as I feel comfortable sending.
  • BL
    Beach Life
    Aug 2, 2025
    1.0
    My package was delivered to someone else's mailbox and of course no one has dropped it off at my place yet. You guys need to pay attention to detail!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.