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Brand Certified

United States Postal Service

2.6
(194 reviews)

Business Details

1801 N Econlockhatchee Trl, Orlando, FL
32817, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1801 N Econlockhatchee Trl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1801 N Econlockhatchee Trl, Orlando, FL
32817, United States

Hours

Reviews

2.6
194 reviews
5 stars
65
4 stars
11
3 stars
6
2 stars
7
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude and unprofessional.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the lack of accountability and resolution.

Long Wait Times

Many customers noted long wait times and understaffing, leading to dissatisfaction with the overall efficiency of the service.

Facility Issues

The post office is criticized for being outdated, lacking self-service kiosks, and having inadequate parking.
  • TM
    T M
    5 days ago
    1.0
    Mail thats supposed to take only two days to send takes over two weeks. I gave it two stamps which is more than enough for a super light weight 8.5 by 11 package and yet it stilll hasn’t arrived.
  • ND
    Nathan Diaz
    Feb 25, 2026
    1.0
    My mom’s earring fell in the letter she sent me. When I returned it, she sent me a photo of the mail with a small hole in it and no earring. I don’t know if it was this place specifically that’s responsible for that, but I did drop it off here, and someone needs to be held accountable.
  • IC
    Ildefonso Camargo
    Dec 6, 2025
    5.0
    Good and fast attention. Thanks!
  • MG
    Melisa Garcia
    Nov 21, 2025
    1.0
    Terrible customer service. The staff there were rude and rude, constantly giving me the runaround when I didn't understand them. I will definitely avoid this office again.
  • LA
    Lyn Aviles
    Sep 13, 2025
    1.0
    This post office employees and mail workers are Steeling packages. Everybody File an Online Complaint to the office of Inspector General with all your information so that this issue can be investigated and ended.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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