United States Postal Service

2.4
196 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3200 N Hiawassee Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3200 N Hiawassee Rd, Orlando, FL
32818, United States

Hours

Reviews

2.4
196 reviews
5 stars
57
4 stars
8
3 stars
5
2 stars
5
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific complaints about certain employees being disrespectful and dismissive.

Delivery Issues

Numerous reviews highlighted problems with mail delivery, including missing packages, incorrect deliveries, and delays.

Operational Problems

Customers frequently mentioned long wait times, inconsistent opening hours, and lack of staff, leading to poor service experiences.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that there are instances of good service.
  • MR
    Martha Rivers
    Dec 25, 2025
    5.0
    I have frequent this location for the past 10 years that I have been in this community. As I have stood in line and even while I was at the clerk's window, I have never been mistreated or disrespected by any of the employees there. I would like to thank them for continuing to give the excellent service that I have seen them give through the years!!!
  • RD
    Rubinson Dorcé
    Dec 20, 2025
    5.0
    It’s the best facility in Orlando city. The staff is always welcoming and supportive.
  • AA
    Angel Artu
    Dec 15, 2025
    3.0
    Now you can not cash postal money orders because they don't have as much cash as they used to, due to debit cards and credit cards. I went to two different one and could not cash my money order from was by them.
  • PB
    Paul The Natural barber
    Oct 1, 2025
    5.0
    My experience is always good. Many people leaving bad reviews, just need to review themselves, and understand most times you receive the same energy you put out. Every person I’ve dealt with in this post office was courteous and solved whatever issue I may have had.
  • JD
    Jody Ann Dunkley
    Aug 27, 2025
    1.0
    This is the worst ever post office that a person could ever go to! Not only are the staff highly disrespectful they will go and change around your mail without consent and send your package 📦 to someone else delivery address, Catina the manager for that specific post office should really be fired because she is so rude and she will disconnect the call while speaking to a customer, I told this lady that it’s her job as a postal worker to ensure that customers needs are being met but unfortunately with people like her it’s hard for them to comprehend basic communication skills and take everything as an insult she is just as bad as someone working at Family Dollar because that’s going to be her new job when she gets fired , she is very disrespectful and they need to hire new staff. I have to call in every week about the same issues with my mail and rather than fixing the problem she insists on arguing when I’m the customer and she is the worker.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.