United States Postal Service

3.2
376 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10401 Post Office Blvd W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10401 Post Office Blvd W, Orlando, FL
32862, United States

Hours

Reviews

3.2
376 reviews
5 stars
179
4 stars
22
3 stars
9
2 stars
9
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their helpfulness while others were described as rude and dismissive.

Staff Attitude

Several reviews highlighted issues with staff attitudes, particularly from specific employees who were reported as disrespectful and unprofessional.

Service Efficiency

Customers expressed frustration with slow service and inefficiencies, particularly during busy times, leading to long wait times.

Operational Hours

The extended hours of operation, including Sundays, were appreciated by many customers, providing convenience for those needing to ship items.

Package Handling Issues

Numerous complaints were made regarding lost or delayed packages, with customers expressing dissatisfaction with the handling and tracking of their shipments.
  • AN
    Andy Kiet Nguyen
    Dec 25, 2025
    5.0
    Nice place
  • JJ
    JDR
    Dec 22, 2025
    5.0
    Im giving 5 stars cause Bryan treat me Today 12/22 9:47 am with respect and professionalism. On the other side was a Bald guy with eyeglasses and a mask who threat me as a a trash bag. If it was for him this location wouldn’t even get a 1 star. Just to be honest. If I come back once again and thats the only guy at the counter I will definitely turn around and walk away with no regrets. He should be on the back dealing with mail,receiving and sending them cause they wont complain.
  • TS
    Tianna Strickland
    Dec 12, 2025
    1.0
    Don’t use USPS to mail out your packages in Florida. The distribution center takes forever, delayed packages all the time. Even when priority shipping is paid for. Send packages via UPS or FedEx instead, they are more reliable.
  • LM
    Lisa Mecarthy
    Dec 6, 2025
    4.0
    Do their best. But the post office works slow. Thanks for trying...
  • EE
    Elke
    Oct 15, 2025
    5.0
    Wurden sehr nett bedient. Keine lange Wartezeit. Längere Öffnungszeiten was sehr angenehm ist. Immer wieder gerne.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.