United States Postal Service

2.2
288 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7707 S Orange Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7707 S Orange Ave, Orlando, FL
32809, United States

Hours

Reviews

2.2
288 reviews
5 stars
68
4 stars
15
3 stars
9
2 stars
11
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being rude, unhelpful, and dismissive of complaints.

Delivery Issues

Numerous reviews highlighted significant problems with package delivery, including misdelivery, packages marked as delivered but not received, and lost mail.

Staff Attitude

Several customers noted that staff members displayed a lack of professionalism and empathy, contributing to a negative experience.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment was largely negative, indicating inconsistency in service quality.
  • GB
    Graye Brown
    1 day ago
    5.0
    Informed the guy at the front desk I may have forgotten to put my PO Box number when getting a package delivered and he told me it would likely still arrive in the box since the head person will check the name and make sure the package belongs at the facility- happy to say I got my package in my PO Box 🙏
  • WG
    Wanda Ramos de Gonzalez
    4 days ago
    5.0
    Friendly and courteous staff. Packages handled efficiently and on schedule.
  • FZ
    francisco alberto zorrilla
    Dec 30, 2025
    1.0
    No entiendo como esto puede llamarse un oficina del correo de los estados unidos, si hay 3 empleados que en verdad haven un servicio real soon muchos los managers hacen lo que le da la gana yo eh denunciado 50 veces mal servicio hasta te niegan la entrega de tus paquetes tuyos por que ellos no tienen tiempo para buscarlo en la supuesta parte de atrás del edificio, si te quejas hasta te amenazan con llamarte a la policía como lo bozo el manager, de verdad que gobierno federal debe de abrir una investigación con todos los casos de mala práctica en esta oficina contra los ciudadanos de esta area...
  • LL
    Laicka
    Dec 4, 2025
    1.0
    If I can give a negative review I would. It's not the workers in their that's bad it's the delivery people they are marking things as delivered and it's not delivered. I had ordered something that I was waiting for because I need it for work in 3 days. And I haven't received my package and I feel like they either stole my package or put it the wrong box and when I tried going up their if they can check my neighbors boxes they might've dropped it off at. The driver saying oh I went back to check but I was staying outside the whole time and no one came back. And it's like she's aggravated with me because I'm trying to get my package but it's like it's your job to deliver my package and you did not deliver my package and you marked my package as delivered and I never got my package. And they're over here. Trying to say oh we're going to investigate and give it 30 days. People don't have 30 days. What are you going to investigate 30 days in if my package gets stolen by the neighbors because you put it in their mailbox.
  • CB
    Chloe Baker
    Dec 1, 2025
    1.0
    My mail keeps being stolen by someone who works here. Don’t open packages that don’t belong to you. Karma will get you one day. I hope I am able to change back to my previous post office. This never happened there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.