United States Postal Service

2.3
264 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2860 Delaney Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2860 Delaney Ave, Orlando, FL
32806, United States

Hours

Reviews

2.3
264 reviews
5 stars
66
4 stars
16
3 stars
7
2 stars
16
1 star
159

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, particularly a clerk named Bernice, leading to significant customer dissatisfaction.

Appointment Issues

Many customers reported problems with passport appointments, including staff being unavailable, appointments being rescheduled, and long wait times without communication.

Staff Attitude

A consistent theme in reviews was the negative attitude of employees, with many customers feeling disrespected and dismissed during their interactions.

Service Efficiency

Customers expressed frustration over the inefficiency of service, including long wait times and lack of assistance, particularly during busy hours.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with specific staff members who provided helpful and friendly service.
  • JC
    Jesus Calderon
    Dec 30, 2025
    1.0
    Extremely unprofessional and unacceptable service. On December 30, 2025, my wife had a scheduled passport appointment for our son. Despite arriving on time, she was completely ignored for no apparent reason and forced to wait nearly two hours. When she was finally acknowledged, it was only to be told that a document was missing. There is absolutely no excuse for making someone wait almost three hours just to provide such basic information. The staff’s behavior was rude, dismissive, and highly unprofessional. My wife was treated with disrespect and indifference, which caused unnecessary stress and frustration. This office showed a complete lack of organization, courtesy, and basic customer service. For a government office handling important documents, this level of incompetence and poor treatment is unacceptable. I strongly discourage anyone from using this office unless serious improvements are made.
  • JB
    J B
    Dec 8, 2025
    1.0
    Its 8:40 now and they still haven't opened. Everyone inside is just talking and nobody even cares to acknowledge the huge line outside.
  • BM
    Bianca Marie
    Oct 29, 2025
    1.0
    Workers are so rude and lazy everytime I come here. Only come here cause its the closest to me.
  • PW
    Paul Walker
    Oct 22, 2025
    4.0
    Not a bad location...quick and easy and always enough parking
  • MP
    Michele Potter-Grabinski
    Oct 10, 2025
    1.0
    SENT OUT CERTIFIED MAIL 2 WEEKS AGO AND ITS STILL NOT EVEN CHECKED IN! IT IS TIME SENSITIVE MAIL HENCE WHY ITS CERTIFIED AND WAS EXPECTED TO BE DELIVERED AS SUCH! THE FACT THAT THE USPS IS THIS INCOMPETENT IS SOMETHING THAT NEEDS TO BE ADDEESSED QUICKLY!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.