Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 650 N Alafaya Trl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
584 reviews
5 stars
125
4 stars
21
3 stars
17
2 stars
27
1 star
394
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, particularly mentioning specific employees like Vivian and Joshua, leading to a negative overall impression of customer service.
Operational Issues
Customers reported frequent problems with package tracking, lost items, and unreliable service, including early closures and malfunctioning kiosks.
Mixed Experiences
While many reviews were negative, a few customers noted positive interactions with specific employees who provided helpful and friendly service.
Long Wait Times
Several customers expressed frustration with long lines and slow service, indicating that the location struggles to handle customer volume effectively.
Facility Conditions
Issues with the physical location were mentioned, including broken drop boxes and inadequate signage, contributing to a frustrating customer experience.
- GGGiaGi3 days ago1.0The Asian woman at the left corner is the nastiest person I've ever met . She treats people with disgust , and she's extremely rude. Can't believe they allow someone like that to work with costumers. Next time i come here i will avoid her and I don't care if they get frustrated because they are short of staff or what , but her behavior is unacceptable.
- DMDerin MaloNov 12, 20255.0Yo I need a job. And I keep seeing these bad reviews on this Vivian lady. Can I take her job?
- SASean AlbinoNov 6, 20251.0Paid $75 in tariffs/fees for an item I ordered from Australia and instead of ringing the doorbell the carrier knocks on the door and immediately fills out the pink “sorry we missed you” notice. I called for redelivery and waited the entire day and they never showed up. I checked tracking and it never updated after “an attempt was made”. The system recognizes a redelivery request was made but it won’t let me update it or anything just keeps giving me an error. Then when I try to do anything further the system asks for a confirmation number that the agent I spoke with never gave me and I can’t do anything further. So the package I waited 2 weeks to arrive is being held captive by USPS with no tracking updates to show where my package is or what I can expect and I can’t even speak with anyone because the automated system told me the office is closed at 3:50 pm but they don’t close until 4 pm. Then when I try to call before I go to work I have the same problem. Can’t believe this is the best USPS has to offer.
- JDJenn DomizOct 25, 20251.0I’m honestly shocked by how bad the service was here. At other USPS locations, I’ve always had excellent experiences, but this one was completely the opposite. If I could leave zero stars, I would. The blonde lady who helped me today, October 25th around 3:15 PM, was extremely rude and unprofessional, definitely not someone suited for customer service. I don’t understand how they can have employees like that representing USPS. After checking other reviews, I see I’m not the only one who’s had a terrible experience here. Compared to other locations, this is by far **the worst one**.
- JKJoseph KOct 20, 20251.0ZERO STAR. I sent some fancy korean skincare and korean snacks to my girlfriend in Hawaii. At the Post office, a mid-age lady employee was kind and asked me what was inside. I said some skincare and snacks, and she seemed interested. When my girlfriend received the package and opened it, a few items were missing, including two $25 mask sheets (so total $50), and some Korean snacks. VERY SUSPICIOUS. I will file a report and never use this USPS again. P.S. I know you will see this review one day. You should feel ashamed.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 650 N Alafaya Trl?
At this location, you can send mail, ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, you typically need to schedule an appointment using the online scheduler for passport services, although limited walk-in hours may be available.
What are the operating hours of the United States Postal Service on N Alafaya Trl?
Monday through Friday, the Post Office is open from 8:30 AM to 6:00 PM, Saturdays from 9:00 AM to 4:00 PM, and it is closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person. Online reservations are available at the USPS website, and you'll need two forms of ID and a completed application if applying in person.
Are PO Boxes accessible after normal business hours at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary. It's best to confirm with the local Post Office.
What nearby places can I visit before or after my visit to the Post Office?
You can check out the Kennedy Space Center Tour, Original Orlando Tours for walking and food experiences, and nearby shopping spots like bealls and Staples.
Is there a gym close to the United States Postal Service on N Alafaya Trl?
Yes, Planet Fitness is nearby, offering gym and spa services you can enjoy before or after visiting the Post Office.
Are there restaurants near the Post Office location on N Alafaya Trl?
Yes, you can find restaurants such as Toppnpie (pizza), Ahmed Indian Restaurant, and Panda Express within the vicinity for a quick meal.
How can I book an appointment for passport services at this Post Office?
You can schedule your passport service appointment using the USPS online scheduling tool available via the Post Office website or reservation URL.