United States Postal Service

2.4
305 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 501 S Kirkman Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
501 S Kirkman Rd, Orlando, FL
32811, United States

Hours

Reviews

2.4
305 reviews
5 stars
86
4 stars
18
3 stars
5
2 stars
7
1 star
189

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised specific employees for their kindness and assistance.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the handling of their shipments and the lack of accountability from staff.

Facility Issues

Customers noted problems with the physical location, including maintenance issues, long lines, and inadequate staffing during busy times.

Communication Problems

Many customers experienced difficulties in reaching the location by phone, with reports of unresponsive staff and poor communication regarding package status.
  • IC
    Isabella Campos
    Nov 25, 2025
    5.0
    JASON helped me a lot! He exchanged my box, was patient, adjusted the shipping cost to the best price, it took a while but he was patient and cared! He was great!!!
  • JT
    Junior Torres
    Oct 29, 2025
    1.0
    Just came for pickup a package and I received the worst customer service by Karel is working this morning, this guy was so mad because I asked for pickup my package, very disappointed with this place and this guy, some manager need to verify the people they have working with the customer
  • Y_
    Yo _its_tyler
    Oct 23, 2025
    1.0
    Worst customer service ever! Workers were extremely rude! I ask politely for a marker. And the one dude throw a pen at me. Then when he asked if I wanted a marker. He throw it at me. Then proceeded to get an attitude and then say “hand me the marker to me, I need the marker” and the one woman got an attitude when my mom asked for scissors. Worst location to go to. WORST CUSTOMER SERVICE. DO NOT GO TO THIS LOCATION!!
  • KK
    Krystal VanBuren (Krys)
    Oct 7, 2025
    1.0
    The post office itself is fine, but the number of packages my mail deliverer has lost or just not delivered because they’ve deemed my mailbox too full (I legitimately check every day to try to circumvent this, mind you) is unacceptable. And this latest one was a limited edition concert item that I can’t just simply reorder. I’ve lost all faith in this post office and can’t wait to move solely so this person isn’t my deliverer anymore.
  • MM
    Mehmet
    Aug 9, 2025
    4.0
    People are helpfull but there is always que.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.