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Brand Certified

United States Postal Service

2.3
(308 reviews)

Business Details

501 S Kirkman Rd, Orlando, FL
32811, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 501 S Kirkman Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
501 S Kirkman Rd, Orlando, FL
32811, United States

Hours

Reviews

2.3
308 reviews
5 stars
86
4 stars
18
3 stars
5
2 stars
7
1 star
192

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.

Package Handling

Customers frequently complained about lost or misdelivered packages, indicating a lack of reliability in package handling.

Professionalism

Several reviews noted unprofessional behavior from employees, including rudeness and lack of basic courtesy.

Efficiency

While some customers experienced quick service, many reported long wait times and slow processing, especially during busy periods.
  • AA
    Alexis
    Feb 17, 2026
    1.0
    0 stars took an hour to pick up my package because they lost it tried to tell me it wasnt there so i waited and then they found it??? what the heck
  • SD
    Sheryl DeMello
    Feb 7, 2026
    1.0
    This place is so unprofessional! The supervisor needs to replaced he is totally rude. I have never had so many missing packages and mail. Go somewhere else
  • TC
    TyYoncè Carter’s
    Jan 20, 2026
    1.0
    I can understand why this location has a 2.4 rating I was on the phone for 30 minutes I called at 4:24 and I've been on hold and they are now closed I still haven't spoke to anyone this was the worst service ever how the hell somebody calls a location at 4:24 and be on hold up until 5:00 and no one still answered the phone I feel like if you do not want to do your job if you do not want to answer a phone when a customer is trying to call and get some information then simply stay home do not go to work find someone else who can do the job 😡😡😡😡😡😡😡😡😡😡😡
  • IC
    Isabella Campos
    Nov 25, 2025
    5.0
    JASON helped me a lot! He exchanged my box, was patient, adjusted the shipping cost to the best price, it took a while but he was patient and cared! He was great!!!
  • JT
    Junior Torres
    Oct 29, 2025
    1.0
    Just came for pickup a package and I received the worst customer service by Karel is working this morning, this guy was so mad because I asked for pickup my package, very disappointed with this place and this guy, some manager need to verify the people they have working with the customer

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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