United States Postal Service

2.3
303 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 501 S Kirkman Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
501 S Kirkman Rd, Orlando, FL
32811, United States

Hours

Reviews

2.3
303 reviews
5 stars
85
4 stars
17
3 stars
5
2 stars
7
1 star
189

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with employees being rude, dismissive, and unhelpful.

Package Handling

Customers reported frequent issues with lost or misdelivered packages, leading to frustration and loss of trust in the postal service.

Staff Attitude

Many customers noted a lack of professionalism and courtesy among staff, with some employees displaying aggressive or impatient behavior.

Service Speed

While some customers experienced quick service, many others complained about long wait times and slow processing.

Facility Issues

Several reviews mentioned maintenance problems at the location, including foul odors and malfunctioning doors.
  • JT
    Junior Torres
    Oct 29, 2025
    1.0
    Just came for pickup a package and I received the worst customer service by Karel is working this morning, this guy was so mad because I asked for pickup my package, very disappointed with this place and this guy, some manager need to verify the people they have working with the customer
  • Y_
    Yo _its_tyler
    Oct 23, 2025
    1.0
    Worst customer service ever! Workers were extremely rude! I ask politely for a marker. And the one dude throw a pen at me. Then when he asked if I wanted a marker. He throw it at me. Then proceeded to get an attitude and then say “hand me the marker to me, I need the marker” and the one woman got an attitude when my mom asked for scissors. Worst location to go to. WORST CUSTOMER SERVICE. DO NOT GO TO THIS LOCATION!!
  • KK
    Krystal VanBuren (Krys)
    Oct 7, 2025
    1.0
    The post office itself is fine, but the number of packages my mail deliverer has lost or just not delivered because they’ve deemed my mailbox too full (I legitimately check every day to try to circumvent this, mind you) is unacceptable. And this latest one was a limited edition concert item that I can’t just simply reorder. I’ve lost all faith in this post office and can’t wait to move solely so this person isn’t my deliverer anymore.
  • MM
    Mehmet
    Aug 9, 2025
    4.0
    People are helpfull but there is always que.
  • JO
    Jahsi O.
    Jun 30, 2025
    1.0
    I came to this post office after hours to drop off a very important letter. When I placed it into the drop slot, I noticed it didn't land in the bin but seemed to fall somewhere out of sight-possibly on the floor. Concerned that it might not get properly collected, I saw a worker inside (who appeared to be a manager) and politely knocked on the door just to ask if they could check and make sure it made it into the bin. Instead of helping, the employee waved me off multiple times and shook her head, clearly indicating she had no intention of assisting. She then came over, locked the doors in front of me, and continued to shake her head in dismissal without saying a word. I completely understand it was after hours, but the level of rudeness and unprofessionalism was shocking- especially when all I wanted was a quick confirmation that my letter wouldn't be lost. This was a time-sensitive and important piece of mail, and the lack of basic courtesy and care was extremely disappointing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.