The UPS Store

3.5
186 reviews
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Business Details

12472 Lake Underhill Rd, Orlando, FL
32828, United States
(407) 658-0101
https://locations.theupsstore.com/fl/orlando/12472-lake-underhill-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2554 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Waterford Lakes Plaza At Lake Underhill And Alafaya Trail.

Details

  • DeliveryNot available

Location

The UPS Store
12472 Lake Underhill Rd, Orlando, FL
32828, United States

Hours

Reviews

3.5
186 reviews
5 stars
102
4 stars
8
3 stars
9
2 stars
9
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the staff for being friendly and helpful, many others reported rude and unprofessional behavior, particularly from specific employees.

Efficiency

Several reviews highlighted long wait times and slow service, especially during busy hours, leading to frustration among customers.

Mixed Experiences

Customers had varied experiences with the service quality, with some praising specific employees for their assistance while others reported negative interactions.

Franchise Issues

Concerns were raised about the management of this franchise location, with complaints about inconsistent policies and additional charges that were not clearly communicated.

Convenience

Despite the issues, some customers appreciated the convenience of the location and the ease of dropping off packages.
  • OR
    OZ RANDALL
    Oct 7, 2025
    5.0
    Courteous and professional staff.
  • AC
    Andrés Castro
    Oct 6, 2025
    1.0
    I was waiting in lane like 20 minutes for return a T-Mobile equipment but they said they can’t print the label because they have problems with the internet, is this joke? If you have problems with the internet please close this UPS
  • IS
    ibrahim saqr
    Sep 20, 2025
    1.0
    Worst service ever , shame on UPS to keep this location
  • AP
    Ashley Pyser
    Sep 1, 2025
    1.0
    Hello, I dropped off an Amazon Package to be sent back to Amazon with a label that was printed from the Amazon portal. This package is showing it has not been scanned in and it was an Oura ring worth $500. I have no idea if someone at this store stole the package and did not send it back to Amazon or scan it in or what happened but I need the security footage from the day I dropped off the package (I also dropped off others at that same time that made it back to Amazon). Everything was dropped off in the morning (I believe around 10am although I'm not certain) on 8/24/25 to the best of my knowledge. If I am unable to obtain your assistance I will be filing a police report with this matter as Amazon is refusing to refund me the money since the package "was not dropped off". I expect a timely response regarding this matter and failure to do so will result in me taking legal action and contacting authorities. Thanks.
  • AO
    Angelie Oyola
    Aug 17, 2025
    1.0
    Went in a couple of hours ago and the place is packed with only one worker! She was trying to get everyone out fast enough, but I still spent way too long there.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the services offered by The UPS Store in Orlando?

The UPS Store #2554 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.