Brand Certified

The UPS Store

3.5

(192 reviews)

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Business Details

12472 Lake Underhill Rd, Orlando, FL

32828, United States

(407) 658-0101

https://locations.theupsstore.com/fl/orlando/12472-lake-underhill-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #2554 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Waterford Lakes Plaza At Lake Underhill And Alafaya Trail.

Details

DeliveryNot available

Location

The UPS Store

12472 Lake Underhill Rd, Orlando, FL

32828, United States

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Hours

Monday8:30 AM - 7:00 PM

Tuesday8:30 AM - 7:00 PM

Wednesday8:30 AM - 7:00 PM

Thursday8:30 AM - 7:00 PM

Friday8:30 AM - 7:00 PM

Saturday10:00 AM - 4:00 PM

Sunday10:00 AM - 3:00 PM

2026-04-03Regular Hours

2026-04-05Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-07-03Regular Hours

2026-07-04Regular Hours

2026-09-07Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

3.5

192 reviews

5 stars

106

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the helpfulness and professionalism of staff, others reported rude behavior and a lack of urgency in service.

Efficiency

Many reviews highlighted long wait times and slow service, particularly during busy hours, leading to frustration among customers.

Return Process

Several customers experienced issues with the return process, including confusion over scanning packages and additional charges for packaging.

Staff Attitude

There were mixed reviews regarding staff attitude, with some employees being described as friendly and accommodating, while others were noted for being unprofessional and dismissive.

JM
Jorge Matos
Feb 6, 2026
1.0
On January 31, 2026, I brought two boxes to return to Amazon. The employee who assisted me asked for the QR code for only one box, even though I had two. He scanned one, and while I was looking for the second product’s QR code on the Amazon website to complete the return, he quickly brought me a printed receipt before scanning the QR code for the second box. I immediately asked, “Wait, aren’t you going to scan the second QR code?” and he said, “It’s already taken care of,” while handing me the printed receipt. I knew something was wrong because it didn’t make sense. I left confused, but I still gave him the benefit of the doubt, thinking I might be mistaken since they do this all the time. Long story short: the box that was scanned was refunded. The box for which he gave me only a printed receipt is now stuck somewhere, and I cannot get my refund because the system says it was only a “drop-off.” Today I came here for the third time during my lunch break, and they told me that it’s Amazon’s fault and that I need to call, send messages, and so on — a lot of excuses, and no one solves anything. Finally, after the third visit, they took some kind of number and said they would see what they can do. Please stop asking for forgiveness and giving excuses, and actually fix the problems and stress that you yourselves caused.
LP
Laura Pastore
Feb 1, 2026
5.0
Thank you Alexis for your patience with my return. Amazing customer service! And…. Great hours
YM
Yeison Molina
Jan 3, 2026
5.0
Rapida atención
SH
Sherri Holloway
Dec 10, 2025
5.0
It is close by and they were very helpful.
AC
Andrés Castro
Oct 6, 2025
1.0
I was waiting in lane like 20 minutes for return a T-Mobile equipment but they said they can’t print the label because they have problems with the internet, is this joke? If you have problems with the internet please close this UPS