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The UPS Store #1470 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Lake Fredrica Center Next To Wal-Mart.
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unprofessional behavior from employees.
Efficiency
Many customers appreciated the quick service and efficient handling of packages, although some experienced long wait times and disorganization.
Delivery Issues
Several reviews mentioned problems with package delivery and tracking, leading to frustration among customers.
Store Management
There are complaints about the management and staff's competence, with some customers expressing dissatisfaction with the new ownership and changes in service quality.
Pricing Concerns
Customers raised issues regarding pricing, particularly with packaging and printing services, feeling that costs were excessive.
FP
Frank Plunkett
2 days ago
1.0
I was picking up an Amazon package that I had rerouted. My full name is 32 characters, hyphenated and clearly the same on my ID, Amazon account, UPS account and everything. The officious girl in there was about to tell me I was going to have problems in the future if my ID didn’t have the mailing address exactly. Luckily it didn’t go there.
Use some common sense. If the name is literally 1 in 8billion kind of a name, the same on multiple documents/accounts, the dude is coming in clearly after work and is polite and normal, use some common sense. It’s his package. Just breathtakingly stupid haha. I’ll bring my birth certificate and rental agreement and internet bill and bank statements next time to prove I am who I am…what a joke haha!
@UPS it’s Thursday evening 10min before closing, have a talk with that girl.
CR
Carmen Rodriguez
Jan 7, 2026
2.0
My experience yesterday with the store UPS in Semoran was horrible, I tried to send emails and the lady looks like Indian, She don't try to helpme and she got big attitude with me ..I don't go no more to this store...need more customers service and not attitude..
JM
Jake M
Jan 3, 2026
1.0
I’m giving one star because the staff was nice, but the policy is absurd.
I went to drop off a package with a prepaid label and asked for a Fragile sticker. The clerk told me it was $0.99 for one sticker. I’ve shipped for years and have never been charged for that. They said it’s “store policy.”
I called another UPS Store up the street (higher-income area) and they said they give one Fragile sticker as a courtesy. This store refused to do the same, so I took my package to the other location.
As far as I can tell, this location is in a lower-income area and the owner is nickel-and-diming people who may not have better options. Not a fan of that. I won’t do business with this store again on principle.
SA
Santiago Alvarado
Jan 2, 2026
5.0
Every time I go they treat me very well. They are always willing to help, specially the young Hispanic lady with black glasses, she is always very kind. I wish I would remember her name. The owner is very helpful as well.
JA
James Agnello
Dec 28, 2025
1.0
Was told my package was going to be delivered on Friday did not get package till Monday