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The UPS Store

3.6
(139 reviews)

Business Details

7512 Doctor Phillips Blvd, Orlando, FL
32819, United States
(407) 352-3767

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2217 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Marketplace Center At Dr. Phillips.

Details

  • DeliveryNot available

Location

The UPS Store
7512 Doctor Phillips Blvd, Orlando, FL
32819, United States

Hours

Reviews

3.6
139 reviews
5 stars
88
4 stars
1
3 stars
2
2 stars
4
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude behavior and poor service experiences.

Pricing Issues

Several reviews mention dissatisfaction with pricing, including unexpected charges for printing and packaging, leading to perceptions of price gouging.

Efficiency

Many customers appreciate the quick service and efficiency of the staff, although some express frustration with long wait times and lack of assistance during busy periods.

Knowledge and Helpfulness

While some staff members are noted for their knowledge and willingness to assist, there are reports of staff being unhelpful or lacking necessary information.
  • RH
    Richard Huybers
    6 days ago
    5.0
    Very helpful, knowledgeable and professional
  • MS
    M Saleh
    Dec 7, 2025
    1.0
    They try to upsell you a Box to do an Amazon return even though it's already in a box. Very Rude people and poor customer service
  • JP
    Jason Poland
    Nov 20, 2025
    5.0
    Awesome energy! Staff here are super friendly and knowledgeable about pack and ship, they also have secure shredding services.
  • SE
    Sarah Errafay
    Oct 2, 2025
    1.0
    Already paid for shipping and they charge $5 for printing a label. $4 service fee seems steep.
  • NE
    Nancy Edward
    Oct 1, 2025
    3.0
    I love the Dr. Phillips area, and this is my go-to store for pick-ups and drop-offs, even though I am a bit far away. The customer service at this store has been frustrating lately. Although the staff are male and assist you fast with your inquiry, on 09/30/2025, I had a HEAVY bookshelf to return. I requested a wheeler from the store due to the package being heavy. 3 staff were there and none have offered to help or check how heavy the package is, despite me reiterating that. It is frustrating that there is a lack of proactivity and exceeding customers' expectations.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2217 in Orlando offer?

The UPS Store #2217 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and small business services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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