The UPS Store

3.8
150 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0407 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Fashion Square Mall In The Colonial Landing Shopping Ctr.

Details

  • DeliveryNot available

Location

The UPS Store
3208 East Colonial Dr, Orlando, FL
32803, United States

Hours

Reviews

3.8
150 reviews
5 stars
95
4 stars
9
3 stars
2
2 stars
9
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and lack of professionalism.

Efficiency

Many customers appreciate the quick service and efficiency, although there are complaints about long wait times and understaffing during busy periods.

Communication Issues

Customers reported difficulties in reaching the store via phone and issues with package tracking and handling.

Positive Experiences

Several reviews highlight exceptional service from specific employees, indicating that there are standout team members who provide excellent customer care.
  • CD
    Christian Diaz
    1 day ago
    5.0
    They are super fast even if they have a long line, the crew is very attentive and answers any question you have. Good experience overall
  • JN
    Jess Nugent
    3 days ago
    1.0
    The heavier set woman with dark hair that works at this location will not do a single thing to help you with your transaction. She really does not need to be working in any sort of customer service capacity.
  • AC
    Alex Corzo
    Dec 1, 2025
    5.0
    The staff at the store is always so pleasant and helpful, even when there is a line out the door. Big kudos to everyone there for always wearing a smile!
  • SH
    Sara Holliday
    Nov 29, 2025
    1.0
    Every single time I come here this woman has a bad attitude but today she was so extremely rude - I came in a few minutes before closing (I didn’t realize, there were also other customers there, and you weren’t closed yet! No need to take it out on me!) with some Amazon returns and as she was throwing each of them into the box, proceeded to tell me the bag I packed them in would probably rip but didn’t give the package back to us, and when my partner asked “so should we repack it?” She said “that’s what I just said isn’t it?” All while never giving us back the package… after a few more rude quips and multiple mumbled comments about wanting to lock the door because she’s “ready to leave”, the other woman came and asked to take over and “Suzie, if that’s even my real name” refused to let her take over so I said “no I would like her to help me as you have been so rude” - this woman should not be in a customer service role especially at a job which she so clearly hates as she punishes her customers while watching the clock tick down til closing time. The other young men I’ve seen and the woman working this day are all so pleasant I can’t understand where “Suzie” fits in as this is a constant attitude problem but never so bad as today. Happy holidays.
  • KG
    katie george
    Nov 28, 2025
    1.0
    Came in Friday, November 28th at 10:45. A paper sign they would be open that day from 9am-1pm but the door was locked and no one was inside. I was annoyed, but came again at 1. the door was unlocked and the woman at the counter said very rudely “didn’t you read the sign, we’re closed after one today” I said “the sign also said you were open at 9 and I was here earlier and you weren’t” She said “I agreed to come in today so yes we were” I replied “clearly no one was here, what do you mean” And she told me it didn’t matter and they were closed now and to get out. RUDEST CUSTOMER SERVICE I HAVE EVER SEEN

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0407 in Orlando offer?

The UPS Store #0407 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.