Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6182 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - College Park - Across From Publix.
Details
- DeliveryNot available
Location
Hours
Reviews
3.5
139 reviews
5 stars
81
4 stars2
3 stars
5
2 stars
6
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some staff being friendly and helpful, while others, particularly the owner Bruce, received multiple complaints for rudeness and poor attitude.
Staff Performance
Several employees, including Madison and Jonathan, were praised for their exceptional service, while Bruce was frequently criticized for his negative demeanor.
Store Management
The store's management, particularly Bruce, has been noted for unprofessional behavior, leading to dissatisfaction among customers.
Service Efficiency
Customers reported varying experiences with service speed, with some noting quick and efficient service, while others experienced long wait times and delays.
Pricing Issues
There are complaints about high prices for services and products, with some customers feeling they were upsold or charged for basic supplies.
- SMStephanie MatternNov 17, 20251.0Every single time i have been to this ups location over the last 7 years, i have always been addressed very rudely, specifically the manager. He’s a short little man with glasses. He always finds a reason to try and charge me for something, even when i have a QR code and am simply trying to drop off a package. I’m pretty sure that the deal to accept Amazon packages is a prosperous partnership for UPS. Rude is the word that I walk out thinking every time i come here and immediately regret it. Unnecessarily rude when i am sure they make a pretty penny off of their Amazon partnership. I asked this man for a survey or QR code to do a survey and he immediately got aggressive when i asked for a survey. He asked why and i said because i have feedback and id like UPS to be aware. And he said, oh then we can not have you do a survey- sorry. He then became aggressive and said pshhhh ridiculous - what are you going to even say!? And i said very calmly that i consistently am treated extremely rude when i come to his ups. He said i can exit the store to do the survey and continued to make comments under his breath as i walked away. As a store manager, you should welcome feedback to help improve your business and team. This man is bad news. I guarantee the only reason this UPS gets so much business is SOLELY due to their location and no UPS being close at all.
- RURosena UsmaniOct 30, 20253.0Their posted hours are 8 A.m. to 6:30 PM on a Thursday. I’m sitting here in front of the store and it’s 8:05 AM, but nobody is here. Normally, this isn’t a big deal to me, but I gotta catch a flight so it’s very inconvenient.
- AWAnna WeilSep 23, 20255.0I was quickly greeted and helped with my return. I had packaged the item incorrectly and the employee who helped me do it properly was patient with me.
- HAHolly AkersSep 16, 20255.0Madison and Billy went above and beyond and exceeded my expectations! They helped expertly wrap and pack my heavy item perfectly. The best experience I have ever had in a UPS Store. In fact, I could see all the other employees being helpful and just nice to the customers. This store is wonderful - kudos and thank you.
- ABAustin BracciSep 5, 20252.0It seems as though Bruce, the owner, only wants your business if you have an easy drop off. Anything that requires multiple scans, or is remotely heavy is an unwelcome transaction met with frustration and attitude. Outside of Bruce, the staff is friendly and helpful.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #6182 in Orlando offer?
The UPS Store #6182 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more to support your mailing and business needs.
Where is The UPS Store #6182 located?
It is located at 2014 Edgewater Dr, Orlando, FL 32804, across from Publix in College Park.
What are the operating hours of The UPS Store #6182?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.
Is The UPS Store #6182 open on holidays?
The store is closed on Thanksgiving (November 27, 2025), Christmas Day (December 25, 2025), New Year's Eve (December 31, 2025), New Year's Day (January 1, 2026), and January 19, 2026. It maintains regular hours on Veterans Day (November 11, 2025) and the day after Thanksgiving (November 28, 2025).
How can I contact The UPS Store #6182 via phone or email?
You can call them at +1 407-601-6969 or email store6182@theupsstore.com for inquiries and service requests.
What payment methods are accepted at The UPS Store #6182?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Are there any special promotions currently available at The UPS Store #6182?
Yes, you can save big with their special offers and coupons available through their website link: https://www.theupsstore.com/store-services/special-offers/do-more-spend-less
Can I find The UPS Store #6182 on social media?
Yes, they have a Facebook page at facebook.com/1416229515271742 (TheUPSStore6182) and an Instagram handle @theupsstore, as well as a Twitter handle @theupsstore.
What nearby places can customers visit along with The UPS Store #6182?
Nearby you can visit Scuba Orlando for diving and recreational activities, Trax Company for professional and computer services, and Christian Alcohol & Drug Rehab centers for counseling and treatment.
How can nearby places like Trax Company and Scuba Orlando complement a visit to The UPS Store #6182?
Customers visiting The UPS Store can handle their mailing and shipping needs and then visit Trax Company for computer-related services or enjoy recreational activities at Scuba Orlando nearby, making it convenient to combine errands and leisure.
What health and community services are located near The UPS Store #6182?
Close to The UPS Store, you'll find KeepGoing First Aid for health services and Coamed Foundation offering community services and support, providing resources beneficial before or after your visit.