The UPS Store

4.1
203 reviews
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Business Details

11310 S Orange Blossom Trail, Orlando, FL
32837, United States
(407) 857-4566
https://locations.theupsstore.com/fl/orlando/11310-s-orange-blossom-trail
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1619 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Waterbridge Downs Shopping Ctr. S.O.B.T..

Details

  • DeliveryNot available

Location

The UPS Store
11310 S Orange Blossom Trail, Orlando, FL
32837, United States

Hours

Reviews

4.1
203 reviews
5 stars
154
4 stars
1
3 stars
0
2 stars
7
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising staff for being friendly and helpful, while others report rude and unprofessional behavior.

Staff Performance

Certain employees, particularly Vikram and Ricardo, received high praise for their exceptional service, while others were criticized for lack of training and professionalism.

Operational Issues

Customers expressed frustration with inconsistent closing times and issues with package handling, including lost items and improper returns.

Positive Experiences

Many customers reported positive experiences with efficient service and friendly staff, particularly during shipping and Amazon returns.

Discrimination Concerns

Some reviews highlighted experiences of discrimination and unprofessional treatment, raising concerns about staff behavior towards customers.
  • ZO
    Zaamuel Oviedo
    Nov 8, 2025
    5.0
    Excelente servicio y rapido
  • LS
    Lasonya Sabour
    Sep 17, 2025
    5.0
    The lady in the store was so sweet and wonderful. I was there at 8 on the dot and she welcomed me with a BIG beautiful smile. I was trying to receive a very important fax & under stress she made my morning easy. This sweet lady should be at very location. I can’t express enough how wonderful she was. Thank you so very much Palak❤️
  • MG
    Matilde Godoy
    Sep 7, 2025
    1.0
    worts costumer service ever. The man who was supposed to help me was talking on the phone with someone else and made a mistake scanning the code, so my return never went through. Then he couldnt give me any solution.
  • BR
    Becky Rowe
    Sep 1, 2025
    5.0
    All I can say is wow. The lady who served is me is an absolute star - so fast, efficient and clear. Really helped me out.
  • DC
    DIEGO CORRALES
    Aug 31, 2025
    1.0
    Tengo 10 años de vivir aquí en usa y nunca me habían humillado como lo hizo el también inmigrante venezolano y es frustrante y más cuando otro que seguro nació en la casa blanca de Caracas te dice “Si usted emigró debe aprender el idioma “ ya lo había visto tratar mal otras personas hoy me tocó a mí y bueno aquí se le suma otro comentario más por que tiene algunos el dueño de la oficina claramente apoya este comportamiento de racimo y discriminación ojalá el inglés del Sr venezolano le ayuda para que algún día sea el gerente de UPS sería una lástima volver y verlo aún con su perfecto inglés recibiendo paquetes y maltratando las personas Sr gerente esto ha pasado yo ya lo había visto y ahí está en los comentarios no sea cómplice.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1619 in Orlando offer?

The UPS Store #1619 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.