The UPS Store

2.7
296 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6829 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
11954 Narcoosee Road, Orlando, FL
32832, United States

Hours

Reviews

2.7
296 reviews
5 stars
116
4 stars
11
3 stars
0
2 stars
14
1 star
155

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and efficient, many customers report rude and unhelpful staff.

Efficiency

Customers frequently mention long wait times and inadequate staffing, leading to frustration during busy periods.

Notary Services

There are consistent complaints about the availability and reliability of notary services, with many customers reporting appointments being missed or not honored.

Store Conditions

The store is often described as cramped and poorly organized, contributing to a stressful shopping experience.

Communication Issues

Customers express frustration over incorrect store hours and lack of updates, leading to confusion and wasted trips.
  • LO
    Lizbeth Ortiz
    Nov 14, 2025
    1.0
    DO NOT GO HERE!!! Unless you want them to lose or steal the package that you are wanting to return. I went to the store to see who was going to refund me for my lost package. This has never happened to me before because I always go to a different location. First time going here and will never be back. No one wants to tell me who will refund me.
  • AA
    Alejandra Andrade
    Nov 11, 2025
    5.0
    I gave this rating because my overall experience exceeded expectations — everything felt smooth, well-organized, and customer-oriented. The quality and attention to detail stood out, and it’s clear that the team genuinely values user satisfaction.
  • JA
    Jason Atha
    Nov 10, 2025
    1.0
    This is a really bad UPS store. They don't have the ability to print color unless you print the computer. I've gone to numerous other UPS stores that you can email the file to them and they can print it to a color copier. They don't use a UPS store email they have a Gmail account, customer service was not the best. This franchise owner needs help.
  • AT
    Adriana Terán
    Oct 30, 2025
    5.0
    We always have a good experience with the attention and services at this store.
  • WT
    Walt Tressler
    Oct 24, 2025
    2.0
    This store stresses me out so avoid it whenever I can. However, there are times I need to use this location. The parking is much too small and tight. Inside is no better. The store is small for the volume it handles and it often has a long line of people waiting without enough employees to keep things moving. The team members are less than friendly and seem stressed out themselves. If I ever ask a question or for help they look at me like I’m somehow inconveniencing them. I wish the management would visit a location with enough space and friendly, helpful employees to see how much better the customer experience can be.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6829 in Orlando offer?

The UPS Store #6829 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more, all locally owned and operated.