The UPS Store

3.0
326 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6829 in Orlando offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
11954 Narcoosee Road, Orlando, FL
32832, United States

Hours

Reviews

3.0
326 reviews
5 stars
148
4 stars
11
3 stars
0
2 stars
14
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, particularly Yesenia, while others report rude and unhelpful interactions.

Management Issues

Several reviews highlight poor management, disorganization, and lack of accountability, leading to frustrating experiences for customers.

Service Efficiency

While many customers appreciate the quick and efficient service, others mention long wait times and understaffing during busy periods.

Notary Services

Numerous complaints about the unavailability of notary services, including missed appointments and lack of communication.

Pricing Concerns

Customers express dissatisfaction with high fees for basic services, such as printing and computer access.
  • FV
    Felix Valbuena
    5 days ago
    5.0
    This is by far the best UPS Store I’ve ever been to. Even though it’s not the closest location to my house, I would gladly drive out of my way because of their excellent service. I had some trouble with a return label, but the staff was incredibly helpful, friendly, and empathetic. They went above and beyond to assist me and made sure my package was returned without any issues. Outstanding experience, great job!
  • HS
    Hospitality Stafffing
    Jan 3, 2026
    5.0
    Thanks to Jay, awesome performance at work Deserve raise Maria Yong
  • JG
    jose Garcia
    Dec 15, 2025
    5.0
    Yesenia was very kind and professional while attending me with my package drop off. I appreciate when people are willing to engage in conversation and actually feel interested in what the cx has to say. Interaction is everything. If this is how it is in this location I wouldn't mind making it my main ups location for my needs
  • MG
    Marlyn Garcia
    Dec 15, 2025
    5.0
    I went ti this store with so many packages. The staff are so helpful. They helped me get them out of my car and packaged and ready to ship. One of the best ups stores ive been to. Highly recommend this store.
  • OJ
    Otis Jackson
    Dec 9, 2025
    5.0
    I had the absolute pleasure of being helped by Yesenia, and I can confidently say it was the best customer service experience I’ve had in a long time! I came in a bit stressed, trying to ship my holiday gifts to Washington state, and she immediately put me at ease with her warm, friendly attitude. Yesenia was incredibly knowledgeable and patient—she walked me through all the shipping options, helped make sure everything was packaged securely, and even offered helpful suggestions to make sure my gifts would arrive on time. Her professionalism and genuine kindness made the entire process quick, smooth, and stress-free. Outstanding service like this is rare. Yesenia deserves recognition for going above and beyond. I’ll definitely be returning thanks to her!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6829 in Orlando offer?

The UPS Store #6829 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more, all locally owned and operated.