United States Postal Service

1.3
1024 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 550 Fisherman St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
550 Fisherman St, Opa Locka, FL
33054, United States

Hours

Reviews

1.3
1,024 reviews
5 stars
65
4 stars
17
3 stars
13
2 stars
13
1 star
916

What are people saying?

AI-generated from recent customer reviews

Shipping Delays

Numerous customers reported significant delays in package delivery, often stating packages were stuck for days or weeks at the Opa Locka distribution center.

Lost Packages

Many reviews mentioned packages going missing or being lost entirely, with customers expressing frustration over the lack of updates and accountability.

Poor Customer Service

Customers frequently complained about unresponsive customer service, difficulty in reaching representatives, and a general lack of assistance regarding their shipping issues.

Incompetence

A common theme in reviews was the perception of incompetence among the staff at the distribution center, with many customers calling for audits or investigations into the facility's operations.
  • SS
    spencer
    3 days ago
    1.0
    my package got lost here “stuck in transit” for 9 days, 2 states away 😭 luckily the sender sent me another package for free gg if your stuff gets sent here
  • NN
    no name
    Dec 11, 2025
    1.0
    taking forever to see my package, haven’t heard anything and it seems to still be at this location. Overly frustrated and want my package. Need it for this weekend it’s my birthday too can I receive the damn package.
  • SC
    Super Chris
    Dec 9, 2025
    1.0
    My package has been stuck or lost here for 6 plus days now and it's a very important marriage document. Dont bother calling USPS they will just tell you it's not lost and give it time. Mind you here we are on Dec 9th. Orginal shipping daye was NOV 25th! Sent priority mail which is 2-3 days from NJ to FL. The only priority spotted here is to tell you everything is okay just to get you off the phone. If your package is stuck here like everyone else, just move on and know it's lost!
  • MM
    michaelacandyzz
    Nov 8, 2025
    1.0
    I’m a small business owner, and this situation has been extremely frustrating. A customer who lives right here in Opa-Locka — not even 20 minutes away — experienced a major shipping delay that was completely out of our control. The package was originally supposed to arrive within 2–3 days, but instead, USPS mistakenly sent it all the way to Illinois before bringing it back to Miami and Opa-Locka. This is the first time something like this has ever happened with one of our orders, and it just so happened to be the closest order we’ve ever shipped. I take pride in making sure every customer receives their order quickly and in perfect condition. Now I gotta do all this so my customer gets there package and so I don’t get a bad review I can potentially lose a customer thanks a lot.
  • LR
    lizzetteh anish RS
    Nov 3, 2025
    1.0
    It is horrible how these people who earn such a good salary work here zero star this.It is disgusting they do nothing, send a package that had to arrive on Saturday and it is still in transit we are 11/3/2025 should the government put more pressure on these people who earn very well is the post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.