United States Postal Service

3.2
141 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3905 Tampa Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3905 Tampa Rd, Oldsmar, FL
34677, United States

Hours

Reviews

3.2
141 reviews
5 stars
65
4 stars
7
3 stars
10
2 stars
8
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude and unprofessional.

Efficiency

Many customers report long wait times and understaffing, leading to frustration during busy periods.

Delivery Issues

Numerous complaints about lost or misdelivered mail, with customers expressing dissatisfaction over the reliability of package deliveries.

Passport Services

While some customers had positive experiences with passport services, others reported disorganization and unhelpful staff.

Overall Satisfaction

Overall, customer satisfaction varies widely, with some praising the staff and service while others express significant frustration and disappointment.
  • TB
    Troy Becker
    Jan 5, 2026
    5.0
    The nicest people and made shipping for the holidays a breeze. They were singing and telling jokes, it was great!
  • BB
    Bassano Cheesecake Bassano
    Dec 19, 2025
    1.0
    We have had constant problems here but this last time is the straw that broke the camel’s back. We ship cheesecakes frozen and on dry ice good for a 3 day delivery. We brought 11 cakes to the post office on Tuesday on Wednesday we noticed that they still were not scanned as being received (no tracking) we called 3 times no answer so my wife drove down the post master said they are probably in Tampa, my wife said why were they not scanned first ? The lady said we are busy, my said what do I tell my customers. The lady said have a nice day! 62 hours later Friday 4:00 AM the packages were scanned still in the same post office never scanned or put on a truck labeled perishable with dry ice sticker on them. No one cares no apology, if they had told my wife when she was there she could have repackaged them with fresh dry ice but no she was treated like a child and dismissed. Also the post office raises the shipping prices during the holidays that’s certainly not the spirit of Christmas. This cost our small business over $1000.00 and we may have lost some corporate accounts and customers. Something needs to be done.
  • DE
    D Rodi Esposito
    Dec 16, 2025
    5.0
    What an amazing experience today at the post office I know you don’t usually hear people say that, but even during the busy holiday season, there were so many helpful, smiling faces, and it was an absolute pleasure I was in and out quickly, and I don’t think these guys get enough credit !
  • LN
    Laura Nunley
    Nov 28, 2025
    5.0
    I came here needing a passport and Jason was extremely helpful and made sure I was helped with out an appointment. Great customer service!
  • VV
    Victor
    Oct 21, 2025
    5.0
    I'm in this area often and it's easy to get in and out of. The staff has always been very professional with me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.