United States Postal Service

2.1
253 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4545 SW 60th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4545 SW 60th Ave, Ocala, FL
34474, United States

Hours

Reviews

2.1
253 reviews
5 stars
54
4 stars
13
3 stars
7
2 stars
17
1 star
162

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to understaffing, with lines often exceeding 30 minutes.

Customer Service

While some staff were described as friendly and helpful, many reviews highlighted rude behavior and unprofessionalism from certain employees.

Delivery Problems

Numerous complaints were made about lost or misdelivered packages, with customers expressing frustration over mail not reaching the correct addresses.

Management Concerns

Reviews indicated a lack of effective management, with calls for better oversight and staffing to improve service efficiency.
  • SB
    Susan barbour
    3 days ago
    1.0
    Understaffed and rude employees..to the woman with the long dark hair, if you're so miserable in your job, quit!
  • IM
    II Macías
    6 days ago
    1.0
    I would like to express my deep disappointment with the service I received. Today, I was finally delivered a Christmas postcard that arrived completely destroyed, torn, and severely damaged, and well past the holiday season. The postcard was delivered inside a plastic bag, clearly indicating that the damage occurred during the handling of the mail. This was not just a piece of paper, but a message with strong sentimental value, which cannot be replaced or recovered. While I understand that issues can happen, receiving personal mail in this condition is unacceptable and extremely disappointing. I hope this situation is reviewed and that proper care is taken to prevent similar incidents in the future. As a customer, I trust the Postal Service to protect the mail entrusted to them.
  • MO
    Mariam O’Farrill
    6 days ago
    5.0
    I renewed my passport here and it was very quick. They attended to me at the exact time of my appointment, and you can do everything there: photos,copies, and money orders. Excellent service and very friendly staff.
  • KK
    Keith
    Jan 2, 2026
    3.0
    Staff is nice, but they are always understaffed, so it's typically a 20 minute wait in line any time I ever need to do wait. Manager has never helped in the few times I have had an issue and needed help at the management level whether it was trying to call and never getting an answer or when the staff has left a note for the manager with the couple issues I have had in the 19 years I have used this post office and never getting a response.
  • TB
    Tim Bradley
    Nov 26, 2025
    1.0
    There’s a reason for the horrible reviews. For one, holiday season have more than one person working. Then the guy tried charging me double. Wouldn’t even call supervisor when I called.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.