United States Postal Service

2.4
248 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 400 SW 1st Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
400 SW 1st Ave, Ocala, FL
34478, United States

Hours

Reviews

2.4
248 reviews
5 stars
72
4 stars
15
3 stars
10
2 stars
4
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are described as helpful and friendly, others are reported as rude and dismissive.

Delivery Issues

Numerous complaints about packages being lost, misdelivered, or delayed, with some customers expressing frustration over the handling of their mail.

Long Wait Times

Many customers reported long lines and slow service, often with insufficient staff to handle the volume of customers.

Phone Accessibility

Customers frequently noted that the post office does not answer phone calls, leading to frustration and unresolved issues.

Self-Service Problems

Self-service kiosks are often reported as out of order or lacking necessary supplies, causing inconvenience for customers.
  • BB
    Beny
    Nov 6, 2025
    4.0
    Pasamos por primera vez a comprar sellos el estacionamiento es grande tiene varias mesas para poder hacer los paquetes los empleados muy profesionales, deberían de mantener el lugar un poco más limpio y organizado
  • AM
    Amanda Acevedo McClure
    Oct 28, 2025
    1.0
    Packages with DO NOT BEND in giant letters absolutely mangled from being stuffed into my mailbox. These are books for my child. USPS really said screw them kids.
  • JV
    Jeanette V.
    Oct 24, 2025
    5.0
    Always a pleasant experience both with customer service and package handling.
  • RS
    Rick Sanchez
    Oct 8, 2025
    5.0
    Curtis was very helpful. Great experience
  • KM
    Katie Martinez
    Oct 6, 2025
    5.0
    Great customer service and very friendly

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.