United States Postal Service

2.4
252 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 400 SW 1st Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
400 SW 1st Ave, Ocala, FL
34478, United States

Hours

Reviews

2.4
252 reviews
5 stars
74
4 stars
15
3 stars
10
2 stars
4
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some customers praised helpful and friendly employees, while others reported rude and dismissive behavior.

Long Wait Times

Many customers expressed frustration with long lines and slow service, often citing inadequate staffing during busy hours.

Delivery Issues

Numerous complaints about lost or misdelivered packages, as well as inconsistent mail delivery times.

Facility Management

Customers noted cleanliness and organization issues, with some areas needing better maintenance and more operational self-service options.

Communication Problems

Frequent reports of difficulty reaching the post office by phone, leading to unresolved issues and customer dissatisfaction.
  • FF
    Frederickda3rd
    6 days ago
    1.0
    Just was there asking for my mail. They said our mailing address and living address is different. And they have been shipping our mail to a different apartment building when the lease says the address..
  • KM
    Kenneth Mar
    Jan 2, 2026
    5.0
    I ask them to do something that I need them to do or order to get my packages that were sent out with out apt number and they did exactly what they said they were gonna do. Thank you
  • WI
    Wendy Irizarry
    Dec 30, 2025
    5.0
    Busy place, but the Tellers are Knowledgable, Professional, and Patient. Great people at this branch.
  • BB
    Beny
    Nov 6, 2025
    4.0
    Pasamos por primera vez a comprar sellos el estacionamiento es grande tiene varias mesas para poder hacer los paquetes los empleados muy profesionales, deberían de mantener el lugar un poco más limpio y organizado
  • AM
    Amanda Acevedo McClure
    Oct 28, 2025
    1.0
    Packages with DO NOT BEND in giant letters absolutely mangled from being stuffed into my mailbox. These are books for my child. USPS really said screw them kids.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.