United States Postal Service

1.9
434 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 14311 Biscayne Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14311 Biscayne Blvd, North Miami, FL
33181, United States

Hours

Reviews

1.9
434 reviews
5 stars
83
4 stars
13
3 stars
8
2 stars
13
1 star
317

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting aggressive behavior and lack of professionalism.

Service Efficiency

Frequent complaints about long wait times, understaffing, and disorganization were noted, leading to frustration among customers.

Mixed Experiences

While some employees received praise for their helpfulness and professionalism, many others were criticized for poor service and lack of engagement.

Facility Issues

Customers expressed dissatisfaction with the cleanliness and maintenance of the post office, describing it as dirty and poorly managed.
  • CV
    Claudia Vitar
    4 days ago
    1.0
    Hace días que trato de pedir una cita para hacerme el Pasaporte y la página no funciona!! Que pongan personal capacitado para tener la página al día!!
  • CM
    Claudia Martinez
    Jan 3, 2026
    5.0
    Great staff. But take care of your staff. The place is rundown it’s not a waste management facility. It needs a true refresh. Zero aesthetic. USPS locations in south Florida are way better and cleaner. Good employees need clean places to work
  • JJ
    jojo J
    Dec 26, 2025
    1.0
    This morning I went to this post office to pick up my mail. The woman who claimed to be the manager was very rude and impatient. She argued with a customer after only a few words. How can someone like that still be working there? such a bad Attitude.
  • HB
    Ham burglar
    Dec 26, 2025
    5.0
    Don't understand the low score. Clearly you low scorers haven't been to other post offices. I encourage you to do so and than come back and marvel at the amazing people who work here at the NMB location.
  • MW
    Magally M Wood
    Dec 24, 2025
    1.0
    This is the worst post office in all of the United States. It's unbelievable that the girl on the left side of the counter wouldn't give me a piece of tape for my return package because it's only for priority packages. Unbelievable! To me, my return is a priority because it involves a refund. And on top of that, it's Christmas. The first thing the employee at the counter should do is help people! Or does this mean the downfall of the American postal service? Come on! 👆🏼👎🏼👎🏼👎🏼👎🏼

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.