United States Postal Service

1.9
418 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 14311 Biscayne Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14311 Biscayne Blvd, North Miami, FL
33181, United States

Hours

Reviews

1.9
418 reviews
5 stars
76
4 stars
13
3 stars
8
2 stars
13
1 star
308

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of employees being dismissive or unhelpful.

Staffing Issues

Frequent complaints about understaffing leading to long wait times and inadequate service, with only one employee available during peak hours.

Service Quality

Numerous reviews highlighted poor service quality, including lost packages, incorrect deliveries, and lack of assistance with postal services.

Mixed Experiences

While many customers had negative experiences, a few mentioned positive interactions with specific employees who provided helpful and friendly service.

Facility Conditions

The post office was described as dirty and disorganized, contributing to a negative overall impression of the location.
  • MD
    Mia Chorny Dodero
    Nov 10, 2025
    5.0
    i had a good experience, i did go at the time of slow hours (not rush hour) but regardless they were very patient and helpful. Just always be ready with your items and it will be go with the flow. try to avoid coming rush hour times if possible
  • RS
    Robert Sabatino
    Nov 8, 2025
    5.0
    Went to the USPS and As I approached the Clerk 22, She Smiled and stated how may I help you . Excellent Customer Service Skills and Job Performance is Great .
  • AP
    Aleksandr P
    Nov 3, 2025
    1.0
    Bad personal, no print labels
  • AA
    Alena A
    Oct 13, 2025
    1.0
    I am not sure whats going on, maybe this post office is closing or something. Business hours are not as advertised, today it was closed at 5.30pm. The service is always weird. The customer service postal agents are always having personal conversations on their phones and cursing, one lady had a shirt on that says Not Friendly. Just a very strange place.
  • PL
    Paty Locco
    Oct 1, 2025
    1.0
    Only two people serving, their faces as usual. One register accepts cash only, the other does nothing. A dilapidated building. Before, we paid less tax and received better service. Today, everything's reversed.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.