Business Details
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Visit your local Post Office™ at 16400 W Dixie Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
16400 W Dixie Hwy, North Miami Beach, FL
33160, United States
Hours
Reviews
2.3
219 reviews
5 stars
57
4 stars
8
3 stars
6
2 stars
11
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with employees being rude, unhelpful, and dismissive towards customers.
Staffing Issues
Many customers reported long wait times due to insufficient staff, often with only one employee available to assist a large number of customers.
Management Problems
Reviews indicated serious management issues, including employees arguing among themselves and a lack of accountability for poor service.
Cleanliness and Organization
Customers noted that the post office was dirty and disorganized, contributing to a negative experience.
Positive Experiences
A few customers praised specific employees, particularly Marilyn, for their helpfulness and positive attitude, contrasting with the overall negative feedback.
- SLSasha LoNov 17, 20251.0I visit this post office often & unfortunately today was just another of many unpleasant experiences to say the least. I received notification that my package was marked as delivered earlier in the day & was told that they have not processed those packages yet (this employee did not even attempt to go look for this package & gave me an attitude looking at me as if I was some alien 👾 or weird looking for whatever reason). Many "Not All" have a major nasty attitude & mistreat customers. If they are so miserable then they should go find a job that makes them happier. Shouldn't post office workers be professional & treat customers with respect!? I drove an hour away for her not even to make the slightest attempt to look for my package. If this continues I will gladly take my business else where cause it's not for free that they are receiving my packages. Avoid this post office if you can & go elsewhere if you are able to. Update: Next Day I go in to pick up my package & someone tampered with it & broke the sealing tape on only one side. Keeping a diary of this & will post every time this happens to inform other customers.
- DADrone_us abergrichardNov 3, 20251.0The worst 🐊
- SKSerhiy KovalskiyNov 3, 20251.0This post office at 16400 E Dixie Hwy, North Miami Beach, FL has terrible service and poor management. I went there on Nov 3, 2025, around 10:12 a.m. — only one register was open, and the line was very long (I waited about 40 minutes). When I asked the employee (who had no name badge) to open another register or speak to the manager, she started arguing, was very rude, and told me, “I won’t serve you, go to another location.” Then she walked around talking on her phone. When I asked again for the manager, she grabbed her phone and said she would call the police — just because I wanted to speak to the manager! Finally, Manager Collins Fields came out. This location often opens late and has a serious management problem. Very disappointing experience — USPS should look into this branch.
- FAFernanda AlmarazOct 21, 20251.0I was there today, I couldn't print my label, I paid for their service and had to go to FedEx to print it... I went back there and they told me I had to buy the adhesive tape because they didn't have any... meanwhile the employees had an argument amongst themselves!! Horrible service!
- MCMimi ChouOct 3, 20251.0You pay for a PO Box and use the address they provided to order items. But when your packages arrive, they get returned to the sender. How does that make sense? Why pay for a box if your own packages can’t even be kept there. And they have the nerve to put a note on there saying address unknown! How is it unknown when the address was given to me by usps???
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 16400 W Dixie Hwy?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also provide passport photos with an appointment.
Do I need to make an appointment to use passport services here?
Most Post Offices offering passport services require you to schedule an appointment online, though some limited walk-in hours are available.
What are the operating hours of this USPS location?
Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 8:30 AM to 1:30 PM, and closed on Sunday.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at the USPS website, then complete your setup in person.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations, including this one, generally offer 24/7 access to PO Boxes in the lobby, but it's best to confirm specific times.
Are there other postal services nearby that I can visit?
Yes, there are several nearby post offices including Post Office North Miami Beach and US Post Office which can provide additional postal services.
What local businesses near the USPS can I visit before or after my appointment?
You can visit places like Mi Tierra supermarket for groceries, Iron Sushi for dining, and All Dominican Style Salon for beauty services, all located nearby.
How can nearby transit or services help me access the USPS location?
Nearby businesses and services like Aventura Tailors and H & C Contracting can help you find local directions and may provide convenient stops near the postal office.
Where can I find more information or schedule appointments for USPS services?
You can visit the USPS website or use the online scheduler linked through their official site to book appointments for services like passport applications.