The UPS Store

4.2
323 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6290 in North Miami Beach offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - We Are Located In Biscayne Commons Shopping Plaza.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
14681 Biscayne Blvd, North Miami Beach, FL
33181, United States

Hours

Reviews

4.2
322 reviews
5 stars
252
4 stars
7
3 stars
5
2 stars
5
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting individuals like Sain, Joshua, and Sabrina for their exceptional service.

Efficiency

Customers frequently noted the fast service and quick processing times, making their visits smooth and hassle-free.

Inconsistency

Some reviews pointed out inconsistent policies and experiences, particularly regarding package handling and return procedures, leading to frustration.

Cleanliness

The store was generally described as clean and organized, contributing to a positive customer experience.

Negative Experiences

A few customers reported poor service from specific employees, citing rudeness and lack of professionalism.
  • DJ
    Danny Jean
    2 days ago
    5.0
    the service was good for me in less than a minute they done with me , i was satisfied
  • CR
    Christopher Reyes
    Jan 2, 2026
    5.0
    When returning items, it is such an easy and smooth process. Everything is efficient and the systems run very smoothly.
  • MG
    Michael G
    Dec 26, 2025
    1.0
    I recently went to this UPS Store at Biscayne Commons with six large packages. There was no dolly available for customers, so I had to carry all six boxes one by one from my car into the store. After finishing the drop-off, I was then told I had to stand in a long line just to get a receipt. That alone was annoying enough. What really gets me is that there always seems to be some random issue at this location. On a previous visit, I was dropping off prepaid returns (which UPS Stores are paid to accept), and I was told they won’t accept returns in transparent bags next time, despite those being commonly used by other UPS locations. Another time, I needed 8 UPS Express envelopes, which are free. The staff initially told me they could only give me 2. After pushing back, they eventually gave me all 8, and I dropped them off with letters at this same location two hours later, so clearly it wasn’t an issue after all. It feels like every visit comes with unnecessary friction, inconsistent rules, and attitude. Other UPS Store locations don’t operate like this. I’ll be taking my business to a different UPS Store going forward.
  • RR
    Rita
    Dec 12, 2025
    5.0
    Andreka was friendly and welcoming. She greeted me with a smile, and her positive attitude was evident. I also appreciated her knowledge about all of the services offered by UPS. I called this store later in the day, and Joshua answered the phone. He was patient and kind, and provided me with a high level of service. He answered all of my questions to my complete satisfaction. Both Andreka and Joshua show commitment to their jobs, and are true assets to UPS. Dro is another amazing team member. He also greets you with a smile, and promptly and successfully accepts your packages, prepares the labels, and informs you of the delivery dates. You will leave this store feeling confident that these knowledgeable team members have accurately prepared your packages for shipment. Thank you, Andreka, Joshua, and Dro!
  • HG
    Hector Gonzalez
    Dec 9, 2025
    5.0
    The service was perfect they took care of me, was very fast, and the guys explain everything very clear to me, i left very happy

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6290 in North Miami Beach offer?

The UPS Store #6290 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.