The UPS Store

3.0
182 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2827 in New Smyrna Beach offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Wal-Mart Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
1982 State Rd 44, New Smyrna Beach, FL
32168, United States

Hours

Reviews

3.0
182 reviews
5 stars
88
4 stars
2
3 stars
1
2 stars
9
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some customers praise the friendly and helpful staff, others report rudeness and unprofessional behavior from certain employees.

Efficiency

Many customers appreciate the quick service and efficiency of the staff, even during busy times, although some express frustration with long wait times and chaotic conditions.

Pricing Issues

Several reviews mention dissatisfaction with pricing, particularly regarding fees for printing and packaging, leading to perceptions of 'nickel and diming' customers.

Store Environment

The store is often described as busy and cramped, which contributes to a chaotic atmosphere, but some customers still find it manageable and appreciate the staff's efforts.

Mixed Experiences

Overall, experiences vary widely; while some customers have consistently positive interactions, others report negative encounters that deter them from returning.
  • DD
    Desconocido Desconocido
    Oct 28, 2025
    1.0
    I just walked into this store and was waiting for my wife to finish returning some items so I grabbed a little plastic bag that was on a shelf for anyone to grab to show my son of 2 years old the bag just to show it and distract him while we wait and I immediately put it back and a employee a black older Brady which I did not get her name but she was working on 10/28/25 around 5:10 pm going to say “SIR” and look at me moving her head up and down like I’ve done something wrong and continued to look straight at me like attempting to intimidate me while I’m carrying my son. Just a poor Person what a shame for UPS to hire people Like her who make customers feel targeted or discriminated. Shame on her and I hope her concern of me showing a bag to my kid was worth this poor review for such a poor person.
  • KZ
    K Van Zyl
    Oct 27, 2025
    1.0
    Horrible little place, always chaos and it's to small for the area!
  • ES
    Emily Summerall
    Oct 23, 2025
    5.0
    I can’t say enough good things about this ups store. Twice now I’ve had a few large packages, and an incredibly nice man who I believe is the store owner or manager, personally came out and help me load my packages inside. I have an eight month old baby, so this would have been really difficult without help. They are always very fast when I go inside and have to wait in line, and all of the employees I’ve interacted with are very kind. I’d actually go out of my way to visit this location over others because my experience is always consistently great.
  • MC
    Matthew Camarato
    Sep 11, 2025
    5.0
    I came in today and worked with Paula during a very busy rush. All the employees were friendly and greeting customers as they entered. I needed some help printing off some items and was even able to notarize a document at the same time. The line of customers moved quickly with everyone being serviced in a timely manner. Thank you for the excellent service and amazing attitudes, have a great weekend!
  • TW
    Tori Wickersham
    Sep 10, 2025
    1.0
    Don’t go unless you want to spend money! I needed 1 sheet of paper printed, it was 3.40. The reason…. because I emailed the form and they had to log onto a computer to print, it cost 3.00, just for that. My 2 minutes inside the store printing 1 form was $3.40. Absolutely ridiculous. Guess I need to buy a printer! 😤😤

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

Where is The UPS Store #2827 located?

The UPS Store #2827 is located at 1982 State Rd 44, New Smyrna Beach, FL 32168, in the Wal-Mart Shopping Center.