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United States Postal Service

2.8
(209 reviews)

Business Details

1200 Goodlette-Frank Rd N, Naples, FL
34102, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1200 Goodlette-Frank Rd N to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1200 Goodlette-Frank Rd N, Naples, FL
34102, United States

Hours

Reviews

2.8
209 reviews
5 stars
75
4 stars
17
3 stars
6
2 stars
8
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of helpful and rude staff, with some customers praising friendly service while others report poor treatment and lack of assistance.

Delivery Issues

Numerous complaints about lost packages, misdelivered mail, and delays in delivery, leading to frustration among customers.

Long Wait Times

Many customers expressed dissatisfaction with long lines and slow service, often waiting extensively to be assisted.

Facility Conditions

Reviews mention the post office being dirty and poorly organized, with some customers noting issues with the parking lot design.
  • DG
    Dave Giambattista
    Feb 23, 2026
    4.0
    Lines always and rarely more than 3 of 5 windows open. Several clerks very friendly and helpful. Not all though.
  • DD
    Dom
    Feb 17, 2026
    1.0
    I love standing in line for a half hour only to make it to the counter and tell me I need to be standing in a different line... Seriously, you're killing me. None of your online services work to reschedule my delivery. I had a package delivered all the way from Japan and you can't find a way to get it into my hands.... Utter and competency on every level. We should defund these guys tear it down and start fresh.... I can tell you from working as a carrier myself for a year that this ain't it.
  • RR
    rbrasi7
    Jan 22, 2026
    2.0
    I have a question more than a review. Why do they allow such long lines and few postal employees available to assist customers? The few times I've been in to send off a letter or another item, it takes forever.
  • FF
    Faylux_AccesoriesGt
    Dec 10, 2025
    1.0
    Yo pedi un producto de amazón lastimosamente me lo enviaron con esta agencia Basura que llevo mas de dos semanas esperando mi producto, llamo para solucionarlo y nadie contesta, eviten usar esta agencia ya que no garantizan seguridad de entrega, ademas no entiendo porque Amazon envio mi producto con ellos
  • TT
    Tabatha Williams Towns
    Dec 1, 2025
    1.0
    I did not receive my package I’ve called. Can’t get to no one. I checked all locations of where this package may be and still do not have my package that says it delivered and to Callback at business hours when I called the business hours, no one answered yet still don’t say where my package was Delivered that just Naples, Florida that can be anywhere poor service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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