Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1200 Goodlette-Frank Rd N to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
1200 Goodlette-Frank Rd N, Naples, FL
34102, United States
Hours
Reviews
2.8
202 reviews
5 stars
73
4 stars
16
3 stars
6
2 stars
7
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported to be rude and dismissive.
Package Handling
Numerous complaints about lost or damaged packages, with customers expressing frustration over the handling and tracking of their mail.
Long Wait Times
Many customers reported long lines and slow service, leading to dissatisfaction with the overall efficiency of the post office.
Staff Attitude
There are recurring mentions of staff displaying a lack of professionalism, with some customers feeling disrespected or ignored.
Facility Issues
Customers noted problems with the physical location, including cleanliness and confusing layout, which detracts from the overall experience.
- SSstephenNov 14, 20251.0The postal workers delivering to Caldecott in Lely resort are doing a poor job. I have been receiving my neighbors mail and my new credit card which was tracked as delivered never was delivered to me . Also I mailed a prescription to my pharmacy and the postal service lost it. The postal service must do better!
- APAlysse PreskiOct 28, 20251.0This past weekend, I had a terrible experience while attempting to send out 2 packages. The shipping price quoted by the USPS calculator was $10 less than what I was told upon arrival and consistent with pricing on previous shipments of the same weight. I asked about the discrepancy to which the CSR became angry. He proceeded to laugh at me while explaining that he does not make the prices. He also refused to disclose why the price was increased. When I attempted to speak, he raised his voice over me, picked up my knowingly fragile items, and slammed them onto the counter of the neighboring CSR. I was told that someone else could help me as he began calling up and assisting other customers. The 2nd CSR then asked me to step aside as he was also busy, so I asked for a supervisor. All 3 CSRs initially refused to call for assistance. The one who finally called became irritated and slammed his radio onto the counter so hard that it bounced and fell onto the floor. After my items were scanned and paid for, I rated my experience as bad and in turn was called "disrespectful". This was all communicated to the supervisor along with my concern of fragile items being slammed down. Today, I received confirmation that the items were broken. A formal complaint and claim have been filed. If you're wondering, the simple answer is that shipping prices have already increased ahead of the holiday season. Such a simple answer that could have easily been provided.
- GGGina GanimOct 25, 20255.0Always have a great experience here the staff is very friendly
- NBNick BohnetOct 17, 20254.0Actually one of our favorite USPS in Naples. There is one grumpy clerk, but there are also very friendly and helpful people working there and the lines move fast.
- NPNick PollisOct 15, 20252.0After waiting in line and purchasing stamps from a very helpful and pleasant man, I walked to one of the desks in order to place my stamps. After that, I realized that I had a quick 5 second question before mailing my letters. I merely needed a yes or no answer but the woman at the closest register scowled at me as I approached, ignored me and wouldn't allow me to speak, rudely stated that she was with a customer(which was obvious), and acted as if I was completely out of line to ask a quick question. The customer was even surprised at her response and her rudeness. I was still polite but very thrown off by her attitude over 5 seconds of her time. This took place around 4:30pm on 10/14/25 and she was the only woman working a register at that time, and it was the single register that is set away from the main row of registers. I understand the time of day and their hours, but there was no need to be rude to me when I was nothing but nice to her.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 1200 Goodlette-Frank Rd N?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment online, though limited walk-in hours may be available at select times.
What are the operating hours of this USPS location?
Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
Can I reserve a PO Box online for this location?
Yes, you can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm, then complete setup in person.
What is the fee for a passport photo at this Post Office?
The cost for a passport photo is $15 at USPS.
Are PO Boxes accessible after regular business hours?
Most USPS locations provide 24/7 access to PO Box lobbies, but hours may vary; check with this local Post Office for specifics.
How can I get to United States Postal Service using public transit or notable nearby places?
Nearby landmarks such as US Post Office Goodlette Rd and USPS Collection Point can help guide you to the location. Also, Reliable Rides SWFL offers travel services that could assist with transportation.
What other services or businesses are near the United States Postal Service at 1200 Goodlette-Frank Rd N?
Nearby professional services like VINBO (web design) and Faga Law Group, PA (legal services), as well as medical centers such as Riverchase Dermatology and Naples Urology Associates, offer convenient access before or after your postal visit.
Are there any nearby childcare or wellness centers close to this Post Office?
Yes, Creative Corner Preschool provides childcare services nearby, and DexaFit Naples offers diagnostic and weight loss services for those interested in wellness.