The UPS Store

3.6
234 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4852 in Naples offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of Tamiami Trail East.

Details

  • DeliveryNot available

Location

The UPS Store
4915 Rattlesnake Hammock Rd, Naples, FL
34113, United States

Hours

Reviews

3.6
234 reviews
5 stars
145
4 stars
7
3 stars
2
2 stars
5
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and efficient, with specific mentions of employees like Attila, Moses, and Paula.

Mixed Experiences

While many reviews highlighted excellent service, there were notable complaints about poor customer service from certain employees, leading to a divided perception.

Efficiency

Customers appreciated the quick service and efficient handling of packages, especially during busy times.

Management Issues

Some reviews indicated dissatisfaction with management practices and employee attitudes, suggesting a need for improvement in staff training and accountability.
  • LD
    Louis DeVito
    Jan 3, 2026
    5.0
    Go here all the time great staff and store
  • AG
    Alain Rolo Gonzalez
    Dec 22, 2025
    5.0
    They have quite a few staff working efficiently. I love their treatment.
  • DT
    Diane Tedeschi
    Dec 16, 2025
    5.0
    Excellent service. Long line moved very quickly. Found this location after Marco Island store system was down.. So glad I did!! My new go to location!!
  • TS
    Trae Siddons
    Dec 6, 2025
    1.0
    Marked my package as delivered. The package is not delivered, this was the proof of delivery photo provided. Seems like a staff member from this location is stealing peoples parcels. FYI, this parcel was a gift for my babies first Christmas. *UPDATE* I visited the UPS store this Sunday - the employee who represented UPS had no concerns over the possible theft. There was zero concern, no guidance on help to escalate, and no help in any way. The way this was handled by a UPS representative gives the impression that drivers can potentially steal packages and no accountability is taken. UPS is happy to source drivers who carry out misconduct and have no protocols in place to hold drivers accountable for stealing or investigate the driver who scanned the package. UPS do not want to investigate the issue even if they have proof of the item not reaching the address via photo indicating their driver is at fault, they advise you to contact the seller for them to fix it and allow their drivers to carry out misconduct with no concern or consequences whatsoever.
  • JR
    Jim Robbins
    Dec 1, 2025
    5.0
    amazing location! very helpful staff! Attila goes above and beyond to help!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Naples offer?

The UPS Store #4852 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.