United States Postal Service

Reviews

• BT

  Beth Thomas

  Sep 21, 2025
  1.0
  I don’t understand why it is that my packages show up at the Molino post office, then for some reason, don’t get delivered to me. Instead, they ship them back out and they spend days traveling around before they finally arrive back. This is the third time now that a prescription I need has arrived at this post office, only to be shipped back out. Now I have to go several days (again) without the medications that I am supposed to take daily. The same thing happened this summer with some live plants that I ordered. They arrived at the Molino post office, got shipped back out, spent over a week traveling all over the southeastern United States, then finally arrived back, completely dead. Why is this so difficult? I have a hard time believing that I’m the only person in Molino that this happens to. A little attention to detail would make such a difference.
• SP

  Sabrina Saad Porto

  Jul 16, 2025
  5.0
  Ms Sandra, Mr Brian and Ms Amy are amazing, all the team helped me rapidly to resolve an issue. My husband loves this Post Office. Thanks!
• DA

  Doanie Ashby

  Feb 1, 2023
  1.0
  Molino post office is very unaccomodating. I have an electronic gate on a short paved driveway. They refuse to drive down the driveway to deliver packages even though the gate code is posted for them. The UPS brown trucks and the Fed X will come down the driveway. Not customer focused at all. I have to drive to the post office when I have a package to pick up.
• MG

  Madeline Guy

  Jun 20, 2020
  1.0
  I have been to this post office a handful of times and encountered a polite man at the front desk! He has been so kind and always a joy to do service with. On the other hand, there is a lady (I believe the postmaster) who has something negative to say every time she is at the desk or runs out to say something. The first time I asked for pretty stamps for my daughters birthday invitations and she made a snarky remark, like it was a problem that I asked for something other than the easiest grab. The second time I came in at 1557 with 15 packages that were prepaid and ready to go, they close at 1600 and she came walking out of the office to tell me I need to come earlier. They’re open until 1600 and paid to work, that’s their job! I have a family of 6 and I don’t have the pleasure of coming and going as I please. The next time, I had a few letters to mail with stamps and came in 5 till close. She said, you’re lucky I didn’t already close up on you. Again, this is my 3rd encounter with her now. Next up, I dropped off about 5 packages and asked for some medium flat rate boxes ( whatever you can spare, but I need 5 please) and she comes running out saying I need to order my own because they don’t have a lot of space to store boxes. Okay, I will order from now on. But I told her every time I come in she always has something rude to say to me. So the point of my long review is that customer service is EVERYTHING! Little did she know I actually worked in a contract post office, we strived for excellent customer service and that says a lot about ones character. Beware!!!
• RM

  Rolanda Murray

  Jan 6, 2016
  1.0
  i have usually had no issues with this particular branch, until a Martha Wiggins-Williams called the police on me for exclaiming "HELL YEA!" in excitement, when my package was presented to me. I understand the whole religious thing, but i am a grown up and nobody is going to wag their finger at me and reprimand me, then throw my parcel to the ground when I refuse to take verbal abuse from a public servant.

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