United States Postal Service

2.3
222 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 14900 SW 30th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14900 SW 30th St, Miramar, FL
33027, United States

Hours

Reviews

2.3
222 reviews
5 stars
57
4 stars
11
3 stars
8
2 stars
11
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff often described as rude, dismissive, and unhelpful.

Staff Performance

While some employees received praise for their professionalism and helpfulness, many reviews indicated that the overall staff performance is lacking, with complaints about long wait times and inadequate assistance.

Package Issues

A significant number of customers reported problems with lost or misdelivered packages, leading to frustration and distrust in the service.

Facility Conditions

The post office was described as dirty and in disrepair, contributing to a negative customer experience.

Mixed Experiences

Some customers reported positive experiences, particularly with specific employees, indicating that service quality may vary significantly.
  • JS
    Jason S
    Dec 29, 2025
    2.0
    Slow, employees seem to not care. Typical government operation
  • AS
    Aysha Saddi
    Dec 26, 2025
    5.0
    Attentive employee, I think her name is Silvie. Thank you!
  • CC
    Chanty
    Dec 20, 2025
    5.0
    It was my first time at this location this morning and I had a very good experience. There were 3 clerks. My clerk (clerk 06) was a young lady, very professional and she answered to all my questions on when my Christmas cards will be delivered. I will sure go to this location again because it exceeded my expectations!
  • DL
    Denice Landaeta
    Dec 20, 2025
    1.0
    ⭐☆☆☆☆ Rude and Unhelpful Customer Service I went in to mail a postcard and was missing a label. Instead of offering guidance or even basic courtesy, the staff flat-out refused to take it and were extremely rude about it. There was no attempt to explain, help, or provide any customer service whatsoever. A simple situation turned unnecessarily unpleasant due to their dismissive attitude and lack of professionalism. Customer service was nonexistent, and I was made to feel like an inconvenience for asking a basic question. If you expect even minimal courtesy or assistance, don’t. This location clearly has no interest in helping customers.
  • MM
    Miguelangel Martinez
    Dec 20, 2025
    1.0
    Extremely poor customer service and unacceptable behavior This is, without exaggeration, one of the worst customer service experiences I have ever had. The person in charge behaves as if she owns the office, treating customers however she pleases, with a dismissive and condescending attitude that is completely inappropriate for a public service facility. There is no sense of professionalism, courtesy, or willingness to help. Instead of assisting the public, she creates an uncomfortable and hostile environment for anyone who walks in. This is not how a government office—especially one that represents public service—should operate. Someone with this attitude should not be the face of an office that serves the community. I strongly recommend management review this location and address the behavior of its staff. Public service requires respect, patience, and accountability, none of which were present here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.