The UPS Store

Reviews

• LA

  Liam Anderson

  Apr 8, 2026
  1.0
  I wanted to bring to the owner’s attention a concerning experience I had at this location regarding the manager, Rachel. Unfortunately, her behavior came across as unprofessional and inappropriate for a customer service environment. During my visit, she asked me, “Why do you have so many Amazon returns?” I found this question unnecessary and intrusive. I operate a business and frequently make purchases through Amazon; naturally, some items need to be returned when they don’t meet my clients’ needs. The volume of my returns is not relevant to the service being provided, and I expect a level of professionalism and discretion when handling my transactions. Customer interactions should remain respectful and focused on completing the service efficiently. Comments or questions that feel judgmental or unrelated to the transaction create an uncomfortable experience and reflect poorly on the business. I also want to note that the other two employees assisting customers at the time were friendly and professional, which made the contrast in behavior even more noticeable. Unfortunately, my interactions with Rachelle have consistently felt unpleasant, and it seems her approach may not align with the standards expected in a customer-facing role. Experiences like this make me reconsider where I choose to conduct my business. I value professionalism and respectful service, and I hope this feedback is taken seriously.
• MT

  M Thompson

  Apr 2, 2026
  5.0
  Nice friendly people got in and out quick with my business completed successfully
• TL

  Tanya Louys-Moroney

  Mar 27, 2026
  5.0
  This store always delivers above and beyond and Rachel always makes me feel like a valued customer and provides great service in a friendly manner. Thanks!
• LB

  Laura B

  Mar 13, 2026
  1.0
  Wow are these store employees at this location unprofessional!!! My son was shipping Pokémon cards worth 8k. Myself and my boyfriend came in to help him package them up in store so I could record the entire process to have proof of what he sent in the box. My boyfriend tried to help by pre sectioning the tape so that the process went a bit faster to make the video as short as possible. He stuck the pieces of tape along the edges of the table so that my son could just grab and stick and not worry about the dispenser. As he finished up, we followed him (still recording) up to the register to hand the teller the box and get the receipt. My boyfriend left some of the tape on the table. Completely honest mistake. About 5 days later, my son had another 5k worth or cards to send, so we went in again to repeat process. This time he was more prepared and had ordered a bunch of small padded envelopes so we didn't need to mess with all of the tape. My boyfriend not realizing it started adding pieces of tape to the side of the table again. About 5 pieces in i stopped him saying we didn't need to do that this time since we had the padded envelopes. I took the tape off of the table (I'm 98% sure I took it all off). He finished packing and we walked the box up while recording and left. The following week, I went in alone with an Amazon return and was told by a very snooty employee that the manager didn't want me in the store anymore. I was completely thrown off and thought she was talking to someone behind me. She then told me it was because of the tape and that I continually go in and destroy their things. I asked to speak to the manager Rachel so that I could apologize and explain the situation. She was away for 2 weeks, so I contacted customer support to see where I should go from there. The girl that answered told me that it didn't sound right that I wasn't even given a warning or spoken to or given a chance to do anything about the matter. She told me to follow up with a claim and that she'd try to get the owner to contact me. About a week or 2 went by and no contact. I decided to go in and try to talk to the manager Rachel. This is someone I've spoken to and have delt with on many occasions. I told her that I wish she had come to me with the issue so I could have made it right. I apologized for any mess that my boyfriend may have left behind. She was nothing but nasty. Basically told me I was guilty by association because I was with him and I didn't take the tape off of the table. I completely forgot about the tape and it was an honest mistake. I'm not perfect. She kept telling me that it was done twice and that both times we left a bunch of tape on the table which wasn't true. She informed me that she was away and didn't witness either event and she hadn't even watched the security footage. She looked over at the rude employee and asked her if it happened twice. The girl shook her head yes. I asked the manager to please please look over the footage to see for herself that the employee is a liar. She refused and told me the ban still stands. I'm not allowed in the store anymore due to something someone else did...yet my son and boyfriend are allowed in. The best part is that the store owner is going along with it all and won't call me about the issue. He wants me banned as well!!! For something I didn't even do! Or should I say for something that I forgot to do apparently. I've never seen such childish power tripy behavior! I'll avoid all UPS stores from here on out. I'm near other Amazon return locations daily so it's not skin off my back. But I genuinely wanted to make it right but was met with nothing but an immature(high school mean girl type)not very intelligent woman on a power trip that chose to believe her liar of an employee vs looking at the proof on video.*I've added video of the process on Feb 18th. I cropped video to not show address. Notice how nobody came up to us and no tape was put across the table?!The other reviews from multiple different customers speak for themselves.You can only make excuses for so long🤣
• CL

  Crystal De Leon

  Feb 18, 2026
  1.0
  I went today to purchase a cardboard box for a child’s school project. All of the boxes were behind the counter. The associate was extremely rude and not helpful. I stated that I did not have specific dimensions in mind. But I explained what I was looking for. She stated, “I have hundreds of boxes back there, I can’t just pull each one out.” It would have not been difficult for her to take 2 or 3 similar sizes that may work for what I was describing instead of being sarcastic and unhelpful. Apparently this store does not care about customer service or profit from sales.