The UPS Store

Reviews

• GD

  Gerardine Diaz

  6 days ago
  1.0
  Customer service here was extremely disappointing. I went to the store needing assistance, but the manager was completely unwilling to help. I ended up leaving without being able to take care of anything because she didn’t provide support. Very unprofessional attitude. ⸻ Thank you for taking the time to respond. However, I want to clarify what actually happened during my visit and since google doesn’t have the option to reply to your comment, I’m gonna do it here. I removed the encryption from my phone, converted the document to PDF, and sent it again to the store’s email. I even informed that the new email had been sent without encryption. Despite that, this person still insisted on opening my personal email on the store computer — even after we both confirmed that the computer was not working, as it wouldn’t even allow us to type the email address or every refresh the page. Was not responding at all. Knowing the computer wasn’t responding, she did not check the store’s inbox to open the attachment and print the document, even though the unencrypted PDF had already been sent. My review is about the lack of willingness to assist or offer alternatives. There was no effort to go a step further or provide customer service.
• DM

  Dario Munoz

  Nov 11, 2025
  5.0
  Very convenient, great service. Rachel, the store manager, is the best! I'm a customer for life!
• CP

  Cindy Pearl

  Nov 11, 2025
  1.0
  Went into this UPS store yesterday to make an Amazon return and was greeted with THE WORST customer service I’ve ever experienced, by THE OWNER. She appeared bothered to be working, was unpleasant, and completely rude. She should perhaps take a course on customer service and manners. I will NOT do business with this store in the future. ***UPDATE: Rachel, thanks for your reply but this is NOT what happened. You’re getting your customers confused. It seems you’re full of excuses and cannot take ownership for your lack of customer service. You reply and are full with excuses. Based on the recent reviews, this is obviously an ongoing issue. Please, learn to treat your PAYING customers with respect.
• DW

  Dave Whitehead

  Nov 10, 2025
  1.0
  I would suggest to go to any other UPS than this one. The owner orthe main lady that works is miserable and makes you feel like an inconvenience...go to the one at eagle ridge off of 50. They are super nice and will always help! If you're the lady that owns this UPS or the one I'm talking about and your reading this, who hurt you..
• EA

  Elena Adames

  Oct 17, 2025
  5.0
  Rachel Went Above and Beyond to Rescue Our Lost Package! I can't say enough good things about the manager at this UPS Store location—Rachel is an absolute lifesaver! We had shipped a very expensive package that somehow got lost in the Leesburg hub, and it was turning into a nightmare. Despite making dozens of calls and having endless conversations with the folks at the Leesburg location, we kept getting the runaround—no real answers, just frustration piling up. Enter Rachel. From the moment we walked in (desperate and at our wits' end), she took charge with such kindness and persistence. She didn't just listen; she dove right in, making calls on our behalf, following up relentlessly, and chasing down every lead until we finally got some traction. Her expertise with the UPS system and her no-nonsense approach cut through all the red tape that we couldn't navigate alone. Thanks to her tireless efforts, our package was located and safely in our hands just a few days later. We were so relieved—and honestly, in awe of how she handled it all with a smile. The whole team is friendly, but Rachel? She's the reason we'll be back for all our future needs. Thank you, Rachel! Highly recommend. ⭐⭐⭐⭐⭐

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