Brand Certified
United States Postal Service
1.8(260 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
5111 Dogwood Dr, Milton, FL
32570, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5111 Dogwood Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
260 reviews
5 stars
36
4 stars
12
3 stars
4
2 stars
16
1 star
192
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, unhelpful supervisors, and a lack of accountability for lost or misdelivered packages.
Delivery Problems
Many reviews highlighted issues with packages being marked as delivered but not received, as well as frequent misdeliveries to incorrect addresses.
Communication Failures
Customers expressed frustration over the inability to reach the post office by phone, with many complaints about unanswered calls and poor customer support.
Staff Behavior
Several reviews mentioned unprofessional behavior from staff, including rudeness and a lack of empathy towards customer concerns.
Inconsistent Performance
While some customers reported positive experiences with specific employees, the overall sentiment indicated a significant inconsistency in service quality.
- CWCortez WellsFeb 9, 20261.0Horrible service and the carriers will ignore you and drive off
- MSMr SaltyFeb 3, 20261.0Unfortunately every time we are forced to used this location there are issues. Including policy changes that are hand written and taped in random places. When we abide by USPS guidelines we expect to not be treated rudely in front of a room full of people. Also, when we asked for 2 different receipts since we were each shipping packages, that request was denied for “the sake of time”. What??
- RSRobert ShreveJan 15, 20261.0I had a small package that was to be delivered on 1/10. The tracking said delivered but no package.On Monday 1/11 same thing. Went to Milton fl post office. Was told a new sub made a mistake and it was being returned. Today it showed returned for insufficient address. Went to Milton fl post office and showed them pictures of the mail box. Then the supervisor said someone gave the package back to the carrier. So 2 different stories now. No, no one at the address gave the carrier anything. So then after a 15 minute wait the supervisor shows me a very grainy photo of the label. The photo was obviously photoshopped(to me)to make the address look insufficient. What probably happened was the on Sunday 1/10 didn't deliver the package for whatever reason, and the supervisor was covering for the carrier. Maybe the supervisor had to deliver on Sunday 1/10. Who knows? But they'll take no responsibility for anything at the Milton fl post office. So did my package actually get returned or is it an empty box? Will it ever get delivered? I'd tell people to stay tuned for the next exciting episode but as slow as the post office moves it might be February before I get any closure on this 😅
- HSHelani ScurfieldJan 8, 20261.0They never processed an address change I filled out at the front counter. I finally had to go online weeks later and do it myself. And the letters I had stamped/ dropped off at the counter were never received by the recipients!! I wont be back!!
- HAHex&Jelli AndersonDec 23, 20253.0Red Mail Jeep nearly caused an accident by cutting us off while we were taking a left out of their parking lot. We were waiting for an opening in busy holiday traffic when they swung out of the parking lot using the remaining space on our left despite our having left blinker on.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 5111 Dogwood Dr?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. You need to complete and print your application form before applying.
Do I need an appointment for passport services at this Post Office?
Most locations require scheduling an appointment using the online scheduler, although limited walk-in hours are available at select locations.
Does this location provide passport photo services?
Yes, but first-time passport and photo services require an appointment made through the online scheduler.
What are the operating hours of the United States Postal Service at 5111 Dogwood Dr?
Monday through Friday from 8:30 AM to 5:00 PM, Saturday from 10:00 AM to 1:00 PM, and closed on Sunday.
Can I reserve a PO Box online for this Post Office?
Yes, you can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete the setup in person.
How much does a passport photo cost at this Post Office?
The fee for a passport photo is $15.
What nearby dining options are available around the Post Office?
Nearby dining options include Wing Zip Milton, David's Catfish House, Street tacos el chavo, Pizza Hut, Masons, Shellz Nutrition, and El Pelon Mexican Store, offering a range of cuisines from seafood to Mexican and fast food.
What nearby services should I know about when visiting the Post Office at 5111 Dogwood Dr?
You can find automotive repair at T & A American Car Care Center, real estate assistance from Take Flight Home Buyers and Broker Shanna Monroe Real Estate LLC, legal services at Jones and Harris Law Firm, and beauty services at The Wild Hare Salon nearby.
Are there any gift or flower shops near the Post Office for quick shopping?
Yes, Fine Things, The Open Rose Flowers & Gifts, Open Rose Florist, and Mystical Paths are flower and gift shops close to the Post Office for convenient shopping.
Brand Certified Facts from United States Postal Service
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