The UPS Store

Reviews

• ZZ

  Zoraide

  3 days ago
  1.0
  Fui a realizar la devolución de un producto de Amazon, el cual no requiere empaquetado ni pago alguno. Sin embargo, el empleado de UPS me cobró por la devolución del paquete, a pesar de que este servicio no tenía ningún costo asociado.
• BB

  BittBurger

  Apr 19, 2026
  5.0
  I’ve been using this store since 2010, and they’ve been amazing since day one. Whoever does the hiring here is incredible, and gets the best people on board. Truly an oasis in the chaotic rudeness of Miami :)
• CJ

  Christopher Jiménez

  Mar 26, 2026
  1.0
  ⭐ 1/5 — THEFT PATTERN. DO NOT USE THIS LOCATION. UPS Store #3155 — Brickell, Miami I don’t use the word “stolen” lightly — but three separate drop-off shipments, each valued over $500, went missing at this location before ever being scanned onto a truck. Once is an accident. Twice is a coincidence. Three times is a pattern — and that pattern has a name: grand theft. Every package was dropped off in good faith. None made it to pickup. No tracking updates. No accountability. When I contacted the store directly via email — no response. When I showed up in person, I was met with blank stares, deflection, and a rotating cast of employees who claim to know nothing about anything. There is zero ownership, zero urgency, and zero concern for the customers whose property has gone missing on their watch. What you need to know before using this store: ∙ Your package is not safe here ∙ Management is unresponsive and evasive ∙ There is a clear and documented pattern of high-value shipments disappearing ∙ This matter is being escalated to UPS Corporate, the Florida Attorney General’s Consumer Protection Division, and local law enforcement If you are shipping anything of value — drive past this location. Use another UPS Store, FedEx, USPS, or any carrier where your shipment will actually arrive. To anyone reading this who has had a similar experience at UPS Store #3155 — please also file a report. Patterns like this require documentation to be addressed
• AL

  Alex Lamothe

  Mar 24, 2026
  5.0
  As a customer for the past ten years, I can tell you that the staff here is exceedingly kind, courteous, accommodating, and professional. Thank you for years of excellent service. 👏🏻
• AV

  Alexia Vega

  Mar 13, 2026
  5.0
  the best place for printing! quick and super efficient! shout out to ramon! hes the best!

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