United States Postal Service

2.8
171 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1800 Coral Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1800 Coral Way, Miami, FL
33145, United States

Hours

Reviews

2.8
171 reviews
5 stars
61
4 stars
10
3 stars
10
2 stars
6
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; some employees are praised for their friendliness and helpfulness, while others are criticized for rudeness and unprofessional behavior.

Staffing Issues

Many reviews mention chronic understaffing, leading to long wait times and frustration among customers.

Facility Conditions

The post office is described as dirty and poorly maintained, contributing to a negative customer experience.

Inconsistent Experiences

Customer experiences vary significantly depending on the time of visit and the staff present, with some praising specific employees while others report terrible service.

Operational Hours

Customers express frustration over inconsistent opening hours and staff taking breaks during posted hours.
  • DX
    Dingkun Xiao
    Nov 17, 2025
    5.0
    Extremely friendly staff!! Recommend
  • EM
    elon morngan
    Nov 17, 2025
    4.0
    I have always been treated very well here, and even though my English isn’t very good, the staff has always been helpful and kind to me.
  • AV
    Adyeren Vazquez
    Nov 14, 2025
    5.0
    Emlean was awesome! Thank you
  • NS
    Norma Salazar
    Oct 6, 2025
    1.0
    Se me ha echo difícil contactar al personal vía telefónica nadie me da respuesta de 3 paquetes que se supone están en su oficina postal son más de 60 dólares invertidos dejan mucho que pensar
  • DV
    donny valera
    Sep 30, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ I was helped by Patrice and the experience was excellent from beginning to end. She was extremely professional, attentive, and friendly. She explained every step in detail, advised me on how to save money with my shipment, and even showed me where I could make copies. Patrice guided me with patience and care the entire time, making the process easy and stress-free. While the facility itself may not be the most modern, the outstanding service I received truly exceeded my expectations. Her professionalism and hospitality left me with a great impression. I highly recommend Patrice and want to thank her for such an outstanding customer service experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.