United States Postal Service

1.7
207 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1799 NW 28th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1799 NW 28th St, Miami, FL
33142, United States

Hours

Reviews

1.7
207 reviews
5 stars
28
4 stars
2
3 stars
13
2 stars
10
1 star
154

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and unprofessional.

Long Wait Times

Customers frequently reported long wait times due to insufficient staff, often with only one employee available to assist a large number of customers.

Lost Packages

Many customers experienced issues with lost or misdelivered packages, leading to frustration and dissatisfaction.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to a negative customer experience.

Inconsistent Hours

Several reviews mentioned that the post office often closed before the stated hours, causing inconvenience for customers.
  • ML
    Maybel Liranza
    Jan 5, 2026
    1.0
    I just went there today and I can absolutely tell why the rating is one star, the employees instead of doing their job, they ignore the customer while having a whole line waiting to be assisted until they’re done gossiping and using their phones, to then proceed and mistreat you and laugh at you when you don’t know something, it’s their job to inform the customer and provide help not treat you like you’re dumb and ignore you. Never going back to that place. Acabé de ir a este lugar hoy y entendí porque solo tiene una estrella, los trabajadores en vez de hacer su trabajo ignoran al cliente mientras conversan entre ellos y se ríen, incluso usan el celular teniendo una larga fila esperando que los atiendan, se burlan cuando no sabes algo en vez de ayudar siendo esto su trabajo y por lo que están ahí, pésimo servicio al cliente. No pienso ir más allí y no le recomiendo a nadie ir si quieren evitarse pasar por lo mismo.
  • AJ
    Arch. Carlos Jácome
    Jan 5, 2026
    2.0
    No parking for customers. Street is full. Very slow service
  • YU
    Yunior Urquiza
    Dec 19, 2025
    1.0
    Pésima atencion.deberian de cambiar a los trabajadores actuales.
  • RR
    rolando rodriguez
    Dec 17, 2025
    1.0
    ⭐☆☆☆☆ Absolutely unacceptable experience at Allapattah Post Office I went to the Allapattah Post Office to pick up a letter with critical medical test results, and the experience was horrifying. The employee assisting customers was yelling, aggressive, and rude, acting as if helping anyone was a personal favor rather than her job. She treated every customer in line the same way, creating a hostile and humiliating environment. People were stressed and uncomfortable, and the employee showed no professionalism, empathy, or basic courtesy. To make matters worse, the letter with my medical results is lost, and the employee showed no urgency or concern to resolve it. This is not just poor service—this is outright mistreatment and negligence. Management at the Allapattah Post Office needs to take immediate action, including disciplinary measures if necessary, because no customer should be treated like this. “I was told that I would be contacted as soon as my correspondence containing my medical test results was found. That never happened. I sincerely hope no one else ever has to go through a similar situatio
  • JV
    Jhonathan Valdes
    Dec 5, 2025
    1.0
    Doesn’t open on time. Keep people waiting outside

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.