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Visit your local Post Office™ at 1799 NW 28th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and unprofessional.
Long Wait Times
Customers frequently reported long wait times due to insufficient staff, often with only one employee available to assist a large number of customers.
Lost Packages
Many customers experienced issues with lost or misdelivered packages, leading to frustration and dissatisfaction.
Facility Conditions
The post office was described as dirty and poorly maintained, contributing to a negative customer experience.
Inconsistent Hours
Several reviews mentioned that the post office often closed before the stated hours, causing inconvenience for customers.
ML
Maybel Liranza
Jan 5, 2026
1.0
I just went there today and I can absolutely tell why the rating is one star, the employees instead of doing their job, they ignore the customer while having a whole line waiting to be assisted until they’re done gossiping and using their phones, to then proceed and mistreat you and laugh at you when you don’t know something, it’s their job to inform the customer and provide help not treat you like you’re dumb and ignore you. Never going back to that place.
Acabé de ir a este lugar hoy y entendí porque solo tiene una estrella, los trabajadores en vez de hacer su trabajo ignoran al cliente mientras conversan entre ellos y se ríen, incluso usan el celular teniendo una larga fila esperando que los atiendan, se burlan cuando no sabes algo en vez de ayudar siendo esto su trabajo y por lo que están ahí, pésimo servicio al cliente. No pienso ir más allí y no le recomiendo a nadie ir si quieren evitarse pasar por lo mismo.
AJ
Arch. Carlos Jácome
Jan 5, 2026
2.0
No parking for customers. Street is full. Very slow service
YU
Yunior Urquiza
Dec 19, 2025
1.0
Pésima atencion.deberian de cambiar a los trabajadores actuales.
RR
rolando rodriguez
Dec 17, 2025
1.0
⭐☆☆☆☆ Absolutely unacceptable experience at Allapattah Post Office
I went to the Allapattah Post Office to pick up a letter with critical medical test results, and the experience was horrifying. The employee assisting customers was yelling, aggressive, and rude, acting as if helping anyone was a personal favor rather than her job.
She treated every customer in line the same way, creating a hostile and humiliating environment. People were stressed and uncomfortable, and the employee showed no professionalism, empathy, or basic courtesy.
To make matters worse, the letter with my medical results is lost, and the employee showed no urgency or concern to resolve it. This is not just poor service—this is outright mistreatment and negligence.
Management at the Allapattah Post Office needs to take immediate action, including disciplinary measures if necessary, because no customer should be treated like this.
“I was told that I would be contacted as soon as my correspondence containing my medical test results was found. That never happened. I sincerely hope no one else ever has to go through a similar situatio
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 1799 NW 28th St?
You can send mail, ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Does this USPS location offer passport application and photo services?
Yes, this location accepts first-time passport applications and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours may be available at select locations.
What are the hours of operation for the USPS at 1799 NW 28th St?
The location is open Monday through Friday from 8:30 AM to 5:00 PM, Saturday from 9:30 AM to 1:30 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for availability and reserve a PO Box online, then complete your application in person at the Post Office with two valid IDs.
Is 24/7 access available to PO Boxes here?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so please check with this local Post Office.
Where can I find legal services near the United States Postal Service at 1799 NW 28th St?
Suave Settlement Services is nearby and offers professional and legal services, which might be convenient for legal document processing after visiting the Post Office.
What parks can I visit near this USPS location?
You can visit nearby parks such as The Dominican Park and Juan Pablo Duarte Park to relax before or after your visit to the Post Office.
Are there any restaurants close to the Post Office for a meal after errands?
Nearby dining options include La Lechonera, El Mejor Pan Con Lechon, and Nuevo Amanecer Restaurant, offering a variety of Latin American cuisines.