United States Postal Service

2.1
239 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 14790 N Kendall Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14790 N Kendall Dr, Miami, FL
33196, United States

Hours

Reviews

2.1
239 reviews
5 stars
50
4 stars
13
3 stars
5
2 stars
14
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, particularly from specific employees like Dora, who were described as rude and unhelpful.

Long Wait Times

Many customers reported long lines and slow service, often with only one employee available to assist a large number of customers.

Inconsistent Hours

Customers expressed frustration over the post office closing earlier than posted hours and issues with the drop box being locked.

Staff Attitude

Several reviews noted a lack of professionalism and a negative attitude from staff, contributing to a poor customer experience.

Mixed Experiences

While many reviews were negative, a few customers reported positive experiences with certain employees, indicating inconsistency in service quality.
  • EA
    Eduardo Acosta
    3 days ago
    2.0
    Always long lines here.
  • YR
    Yaimy Rodriguez
    4 days ago
    1.0
    Pésimo servicio ,nunca hay personal para trabajar solo una persona para una fila inmensa y encima súper lenta no recomiendo usar esta oficina para nada
  • MI
    misleidis iglesias
    Nov 17, 2025
    2.0
    Poco personal, una línea grandísima y los empleados muy mal carácter.
  • JJ
    Jay
    Sep 26, 2025
    1.0
    This is by far the worst USPS in South Florida. Dora who is constantly mentioned over and over in negative reviews…. but somehow still has a job was terrible. Dora and Berri were both denying a service that is clearly allowed as per their website and postal code. I showed both of them their website which clearly states I can send cash via regular mail under $500 and don’t need to use registered mail unless it’s over $500. They were forcing me to pay $21 to send 6$ in cash via registered mail to Tallahassee for a government form. They didn’t care and provided me a ripped paper with a phone number to call snapper creek USPS to talk to “Alex” their manager. As you know, you can’t reach any managers via phone. Alex, if you see this, do a better job with your employees and have them follow the actual company policy that you have posted at your locations. Clearly they are being misled by your incompetence. Hundreds of reviews mentioning Dora and her customer service and I’m sure nothing is being done. I can’t wait for the postal service to completely fall apart, it’s evident none of you care to serve the people who pay your salaries.
  • DG
    Dariel Gonzalez
    Sep 2, 2025
    1.0
    They need help, need more employees

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.