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United States Postal Service

1.5
(456 reviews)

Business Details

13520 SW 152nd St, Miami, FL
33177, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 13520 SW 152nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13520 SW 152nd St, Miami, FL
33177, United States

Hours

Reviews

1.5
456 reviews
5 stars
47
4 stars
5
3 stars
9
2 stars
15
1 star
380

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being described as rude, apathetic, and unhelpful.

Long Wait Times

Customers frequently reported long lines and slow service, often with only one or two employees available to assist a large number of patrons.

Facility Condition

The post office was described as dirty and poorly maintained, contributing to an overall negative impression of the location.

Delivery Issues

Many customers expressed frustration with unreliable mail delivery, including lost packages and incorrect mail distribution.
  • GM
    G Money
    4 days ago
    1.0
    It’s sad that this post office is been in this situation for more than five years. Everybody inside there has a face of a pitbull. Nobody wants to deal with you supervisors horrible they don’t even come out and acknowledge you when there’s packages lost and no callback as a union boss I’m sad to see that something needs to change big time, but it starts from the top.
  • MC
    Martha Castillo
    Feb 12, 2026
    1.0
    Le doy 1 por que no puedo dar cero... el peor lugar para llevar tus paquetes. Con super mal actitud las trabajadoras.
  • MM
    Mia
    Feb 2, 2026
    1.0
    Mail carrier #3325812 (2/2/2026) from 5 p.m. to 5:30 p.m., sitting in his truck talking on the phone with a friend or a family via whatsapp; parked thirty full minutes at full volume in front of my house. I could hear the entire conversation from inside my house. Because he was so distracted, she delivered the mail to the wrong house, the one across the street. This mail carrier does this regularly. She's a complete disaster.
  • PT
    Pro Case (Watch This)
    Feb 2, 2026
    1.0
    Who cuts the lawn here , is horrible, no maintenance at all , the manager has to be pocketing money like Crazy
  • MM
    Mike
    Jan 24, 2026
    1.0
    The good and the bad. I live near 132nd Avenue and 183rd Avenue SW of Miami. Two female mail carriers cover the area. One is a mixed-race woman, middle-aged with dyed hair. She does her job very well, is 100% focused on her work, and is extremely reliable. The other is a white, may be Latina woman, very thin, and terrible at her job. Every day she does her route talking on the phone, hanged on FaceTime with the volume turned all the way up. She forgets things, leaves letters mixed up at neighbors' houses, drives poorly and fast, and even drives onto the sidewalk. All the neighbors think the same thing. She's a danger to safety and privacy... Please, can you transfer her to another area?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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