United States Postal Service

1.5
425 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 13520 SW 152nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13520 SW 152nd St, Miami, FL
33177, United States

Hours

Reviews

1.5
425 reviews
5 stars
44
4 stars
4
3 stars
9
2 stars
15
1 star
353

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers feeling disrespected and ignored.

Long Wait Times

Many customers reported excessively long wait times due to insufficient staffing, often with only one or two employees available to assist a large number of customers.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to an overall negative experience for visitors.

Delivery Issues

Several customers expressed frustration over lost or misdelivered packages, indicating a lack of reliability in the postal service.
  • JR
    J Rambo
    2 days ago
    1.0
    The service from USPS (employees) is the opposite as the way the people from UPS work. The people at the UPS office work fast, efficiently and are courteous with customers, At USPS workers work so slow that makes you feel like they don’t want to work, they need to change their attitude but seems like nobody cares about it.
  • YB
    Yunelys Brito
    Dec 19, 2025
    1.0
    Hoy fui al correo y de las tres mujeres que habían en el mostrador , las dos más jóvenes , fenomenales, ahora la señora que me tocó que de las tres es la mayor de edad , le falta empatía, le falta tener calma con los clientes, le falta de todo un poco , se ve que no tenía ni ganas de trabajar por la forma en que me trato , no recomiendo 100 % este lugar , la chica que las dos restantes , la que está pegada a la pared , la otra vez ella me atendió a mí y puedo decir que fue maravillosa , con lo cual la señora mayor , de esas tres personas que estaban hoy , debería de aprender un poco de esa chica en tener paciencia , con ganas de resolverle a los clientes sus cosas , ella se puede quedar si quiere con mi pedido , yo se lo regalo , se viene la navidad mi gente
  • JU
    Jose A Urbina
    Nov 18, 2025
    1.0
    Would be great to have someone look in to this location. Very slow and poorly organized.
  • CP
    Carlos Perez
    Nov 11, 2025
    1.0
    I would like to express my dissatisfaction with the poor service and the overall condition of the place. The area looks dirty, neglected, and poorly maintained, with peeling paint, overgrown grass, and an unwelcoming appearance. In addition, the customer service was unprofessional and unfriendly.
  • AM
    Alyson Michalski
    Oct 4, 2025
    5.0
    All of the girls at this post office are amazing!!! Shout out to Gloria who has known my son for the past 5 years coming here! He loves her so much and is excited to see her every day we come!! The girls work so hard and never have any issues with any deliveries! Above and beyond customer service!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.