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United States Postal Service

1.9
(265 reviews)

Business Details

140 NE 84th St, Miami, FL
33138, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 140 NE 84th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
140 NE 84th St, Miami, FL
33138, United States

Hours

Reviews

1.9
265 reviews
5 stars
48
4 stars
9
3 stars
7
2 stars
4
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Staff Attitude

Many customers reported negative experiences with staff attitudes, describing them as disrespectful and unprofessional.

Efficiency Issues

Customers frequently mentioned long wait times and understaffing, leading to frustration and delays in service.

Package Handling

There were multiple complaints about lost packages and mishandling of mail, with customers expressing concerns over the reliability of the service.

Positive Experiences

A few customers noted positive interactions with specific staff members, indicating that there are exceptions to the overall negative feedback.
  • NS
    Naryelba Saez
    3 days ago
    1.0
    Worse costumer service. If you don’t want to work there just quit but no need to be a horrible human
  • SR
    sebastian giraldo ramirez
    Feb 19, 2026
    1.0
    Muy mal servicio, no ayudan la gente a nada, les da pereza trabajar hasta leer
  • GB
    Genesis Bermudez
    Feb 17, 2026
    1.0
    Nunca contestan el teléfono, y mi paquete nunca llegó. Nunca dieron respuesta ni nada ya todo el dinero quedó perdido
  • DC
    Darnesha Carter
    Feb 17, 2026
    1.0
    Passport Appointments Canceled Without Notice I arrived for three scheduled passport appointments for my children—two toddlers and a four-week-old newborn. After waiting in line and finally reaching the service window, I was abruptly informed that all three appointments had been canceled. No advance notice of any kind was provided. What made the situation worse was the dismissive and rude attitude of the representative, Wanda. She showed no concern for the inconvenience or the fact that I had brought a newborn out specifically for this appointment. The same lack of care was shown toward other families who also arrived for canceled appointments. Wanda claimed that a “Maria Aquino” had canceled the appointments via email, which is simply untrue. To this day, I have never received any cancellation notice. Being told otherwise felt like an attempt to deflect responsibility rather than resolve the issue. This experience was extremely disappointing, unprofessional, and unnecessarily stressful—especially for families with young children. I’ll be reporting this to USPS in hopes that the system at this branch and the messaging (or messages) improve because this is certainly not the service that our tax dollars should be paying for.
  • AA
    Alex
    Feb 12, 2026
    1.0
    Useless. When I arrived for my appointment, I was informed that it had been canceled without any explanation. I think our new government should reconsider of existing USPS in present presentation, and provide proper reformation of this organization and improve customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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