United States Postal Service

1.9
256 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 140 NE 84th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
140 NE 84th St, Miami, FL
33138, United States

Hours

Reviews

1.9
256 reviews
5 stars
45
4 stars
9
3 stars
7
2 stars
4
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Staff Attitude

Many customers reported negative experiences with staff attitudes, describing them as disrespectful and unprofessional.

Efficiency Issues

Customers frequently mentioned long wait times and understaffing, leading to frustration and inefficiency in service.

Package Handling

There were multiple complaints about lost packages and mishandling, with customers expressing concerns about the reliability of package delivery.

Mixed Experiences

A few reviews noted positive interactions with specific employees, indicating that while some staff provided good service, it was not the norm.
  • SD
    sharon daniel
    Dec 12, 2025
    5.0
    Professional employees and helpful area be careful over the years used to be car brake in
  • EB
    erick blash
    Dec 8, 2025
    1.0
    Nobody answers the phone here and I’ve been asking about a missing package for 4 days
  • CJ
    Clifford Johns
    Nov 10, 2025
    1.0
    Hands down, the worst service ever. My package arrived on Thursday, and they can’t seem to find it, telling me to come back, that they are missing a key. Its been 5 days and they still can’t seem to find my package. I advise everyone to avoid this USPS location, it will save you time and a bad headache.
  • RD
    Ramon Duarte
    Oct 27, 2025
    1.0
    Bueno creo que para trabajar hay q tener paciencia, modales hacia el cliente y si no quieren trabajar pues que se quede en su casa con esa cara y trato quedan mejor digan que no quieren atender ala persona y quieren estar sentadas con el teléfono... ese es un trabajo para atender ala persona y ayudarlo.... SI no quieren trabajar quédense en casa
  • DG
    Dot Gov
    Oct 21, 2025
    1.0
    I recently experienced one of the most disappointing customer service interactions I’ve ever had at one of your locations. The employee at the counter refused to scan my shipping label simply because it was slightly curved around the edge of the package. When I asked if she could manually enter the barcode number, she declined and also refused to provide a confirmation receipt. When I requested my package back so that I could take it to another location, another staff member returned it to me — at which point the original employee began laughing and mocking me in front of others. I found this behavior to be completely unprofessional and disrespectful. While I can describe the individual as a heavy-set, black woman with tattoos, my concern is the unacceptable conduct displayed. This type of behavior reflects poorly on USPS and undermines the trust customers place in your service. I strongly urge USPS management to review the professionalism and customer service standards at this location to ensure that future customers are treated with courtesy and respect.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.