United States Postal Service

2.1
312 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11000 SW 104th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11000 SW 104th St, Miami, FL
33116, United States

Hours

Reviews

2.1
312 reviews
5 stars
74
4 stars
6
3 stars
6
2 stars
8
1 star
218

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rudeness and unprofessional behavior.

Long Wait Times

Many customers expressed frustration over long lines and insufficient staffing, leading to excessive wait times.

Passport Services

Experiences with passport services vary, with some customers reporting efficient assistance while others faced delays and poor service.

Package Handling Issues

Numerous complaints about lost or misdelivered packages, with customers feeling frustrated by the lack of accountability.
  • JH
    Jackal The hutt
    Dec 22, 2025
    5.0
    The retail window is sometimes backed up, but the service is excellent. It's going through renovations right now so it's a bit rough. Should be done January/February 2026. You need appointments for passports.
  • SE
    Santiago Espinoza
    Dec 1, 2025
    5.0
    Just a word of gratitude for the excellent Post Office Employees at 11000 SW 104 Street, Miami FL33116 who found my wallet filled with important personal documents I had left inside this afternoon. Beautiful, Professional and Kind Employees, thank you from the bottom of my heart. Clinia M.
  • SB
    sol bross
    Nov 10, 2025
    1.0
    It is 9:07 on Monday 1110 and is closed. There is a long line. this is unacceptable !
  • RC
    Rosanna Coppola
    Oct 15, 2025
    2.0
    Long lines. Very little workers
  • PP
    Phan P.
    Oct 8, 2025
    5.0
    It seems there’s a bit of polarized review bias here. Most people only post after a really bad or really great experience. From my own visits, as long as you understand they’re understaffed and expect longer waits during peak hours, it’s just like any other USPS location. I dropped off a Poshmark package today when it wasn’t busy, and the clerk kindly mentioned I could order free shipping supplies (which she didn’t have to do). Not everyone will have a big smile all the time, but we’re all human.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.