United States Postal Service

2.0
308 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11000 SW 104th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11000 SW 104th St, Miami, FL
33116, United States

Hours

Reviews

2.0
308 reviews
5 stars
71
4 stars
6
3 stars
5
2 stars
8
1 star
218

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported long wait times due to insufficient staff, often with only one employee available during peak hours.

Customer Service

Feedback on customer service was mixed; while some praised individual staff members for their helpfulness, many others described staff as rude or unprofessional.

Passport Services

The passport application process received both positive and negative reviews, with some customers appreciating the efficiency and others experiencing significant delays.

Package Handling

Numerous complaints were made regarding lost or misdelivered packages, with customers expressing frustration over the reliability of the postal service.

Management Accountability

Several reviews highlighted a lack of accountability among management and staff, with calls for better training and oversight to improve service quality.
  • SB
    sol bross
    Nov 10, 2025
    1.0
    It is 9:07 on Monday 1110 and is closed. There is a long line. this is unacceptable !
  • RC
    Rosanna Coppola
    Oct 15, 2025
    2.0
    Long lines. Very little workers
  • PP
    Phan P.
    Oct 8, 2025
    5.0
    It seems there’s a bit of polarized review bias here. Most people only post after a really bad or really great experience. From my own visits, as long as you understand they’re understaffed and expect longer waits during peak hours, it’s just like any other USPS location. I dropped off a Poshmark package today when it wasn’t busy, and the clerk kindly mentioned I could order free shipping supplies (which she didn’t have to do). Not everyone will have a big smile all the time, but we’re all human.
  • CE
    Credentialis Academic Evaluations
    Oct 3, 2025
    2.0
    1:05pm long lunch break apparently. En esta ocasión solamente un empleado. Colas de 20min. Y si hay personas en gestuones de pasaporte... Pasiencia. Además suben precios a partir de octubre.
  • AG
    At Gym
    Sep 30, 2025
    1.0
    Staff is unfriendly and plagued with grumpy old ladies. They display negative vibes.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.